About this role
Job summary
An exciting opportunity has arisen to join our expanding Single Point of Access (SPOA) within Community Services Bury.
Following development of a new model to support our clinical teams across the Division, we are looking for a resilient, robust, and self-motivated individual to undertake the role of Receptionist/Clerical Officer.
The successful applicant will provide reception and administrative support to the Single Point of Access by processing referrals, inputting data onto SystmOne, taking telephone queries from healthcare professionals and services users, booking appointments, cancelling clinics, scanning and other general office duties.
The new model will provide the opportunity for staff to rotate across different areas of the SPOA based in central Bury or on a community reception, allowing personal growth and development.
Single Point of Access will operate on a 7 day basis, 365 days per year.
The working pattern will be 8am - 4pm or 10am - 6pm on a rota basis.
Some weekend working will be required.
Main duties of the job
The role involves rotating between the SPOA hub and the receptions. In the SPOA hub you will answer a variety of telephone calls and queries to support our service users, process referrals, book appointments and support all functions of the Single Point of Access.
You will also provide comprehensive and confidential overall office administration including working collaboratively with other administrative colleagues and support staff.
You will need good IT skills with a working knowledge of Microsoft office applications.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
Person Specification
Qualifications Essential
Educated to GCSE/O Level or equivalent in English/Maths Word processing/typing certificate to RSA level II ECDL or equivalent
Skills Essential
Effective verbal and written communication skills Computer literate / keyboard skills Good organisation skills Ability to work under pressure and prioritise own workload Ability to work as part of a team and meet deadlines Good interpersonal skills Understand confidentiality Willingness to undertake training as appropriate Ability to work flexibly
Experience Essential
Previous clerical / reception duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Northern Care Alliance, Textile Hall
Manchester Road
Bury
BL9 0DG
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)