About this role
Job summary
This is an exciting opportunity to join our audiology service as a full-time Senior Administrator.
Our service provides audiology services for all ages across East Sussex and your role will support the smooth running of this service ensuring we are family friendly and patient focused to ensure the needs of our deaf patients are met.
You will provide a range of administrative duties such as managing referrals, booking appointments, waiting lists, audio typing, telephone queries as well as providing support for the band 2 administrators. You will have daily contact with patients, audiology clinical staff and other services supporting their enquiries and problem solving.
You will be an experienced administrator, used to managing service users queries/ customer service and be experienced in dealing with difficult situations. You will have good communication skills, work well under pressure and be flexible in your approach to work, able to prioritise tasks appropriately and support others to do the same. You will have good IT skills including word, excel and email and be able to learn new systems, such as the audiology electronic patient record system, Auditbase.
The role is currently based at Avenue house, Eastbourne and whilst you are mainly based here, you may be required to work off site on occasion.
Main duties of the job
To work within the Audiology department (Adult / Paediatric / NHSP), providing a comprehensive and professional administrative service including appointments, waiting lists, audio typing and departmental support.Assisting the Lead Administrator and the Admin supervisor in the smooth running of the service and ensuring a family friendly, professional and patient focused approach within the team for service users. Ensuring effective communication between patients and Audiology staff.Supporting band 2 administrators to ensure the quality and performance remains high and their wellbeing is supported.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description Job responsibilities
Please see Job description for main responsibilities.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
education Essential
maths and English or equivalent GCSE
Desirable
Admin NVQ level 3 or equivalent
Experience Essential
min 3 years admin/ secretarial reception/ customer service experience IT skills incl word/ excel and email experience dealing with difficult situations ability to work onsite at avenue house
Desirable
medical clerical experience auditbase experience
skills/ knowledge/ abilities Essential
good communication skills team working excellent keybordd and IT skills work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Sussex Healthcare NHS Trust
Address Avenue House, Eastbourne
The Avenue
Eastbourne
BN21 3XY
United Kingdom
Employer's website http://jobs.esht.nhs.uk/ (Opens in a new tab)