About this role
Job summary
We are looking to recruit an enthusiastic individual with a passion for improving mental health and wellbeing, experience of service coordination, strong administrative skills, and a can-do positive approach, to coordinate Derbyshire Minds Mental Wellbeing Services.
Derbyshire Minds Mental Wellbeing Services are our activities, groups and programmes. Our services can look like many things and come in many forms, but our goal is always to provide activities that build connection, reduce isolation, boost mood, and improve mental health and wellbeing.
Main duties of the job
Your role will involve responsibilities such as: coordinating service delivery, liaising with our external partner organisations, coordinating our Peer Support Volunteers, monitoring the service activity, collecting and analysing feedback, responding to queries and questions, considering ways to improve service design, updating the DM website and service listings, working with the Services Lead and service users to design and create new services, and much. It is a busy and enjoyable role within a supportive team, and no two days tend to be alike!
You will achieve this by having strong organisational and communication skills and a genuine passion for improving the mental health and wellbeing of Derbyshire residents. Does this sound like you?
You will be line managed by Derbyshire Mind's Services Lead, who will support you to act independently with confidence by providing regular supervision meetings, clear objectives, and the scope for you to be creative, make the role your own, and help deliver the best services possible.
About us
Derbyshire Mind is your local independent mental health charity. We provide a range of community mental health and wellbeing services designed to support people with mental health problems, improve mental health and wellbeing and to help promote better mental health and wellbeing for all throughout the population of Derby and Derbyshire.
Our Vision:
For everyone in Derbyshire to have good mental wellbeing and to live their best life.
Our Values:
WORKING TOGETHER:We work alongside others for the greater good.
LEARNING TOGETHER:We always aim to do things better.
EMPOWERING:We support people to fulfil their potential.
RESPECTFUL:We dont judge; we treat others as equals.
POSITIVE:We are progressive and focus on solutions.
Job description Job responsibilities Main Duties and Responsibilities:
1) To proactively coordinate the delivery of Derbyshire Minds portfolio of Mental Wellbeing Services, under the support and guidance of the Services Lead and other managers as required.
2) To work with the Services Lead to improve services and to help design, create, and deliver new services, activities and groups in line with secured funding for such services, programs and/or projects.
3) To act as lead contact for all Mental Wellbeing Services (MWS) Volunteers. Including;
recruitment,
rota coordination,
ensuring sufficient cover for sessions,
managing short notice changes e.g. due to sickness,
support with volunteer queries,
updating volunteer signposting information,
monitoring training,
sharing updated policies and procedures,
receiving and processing expenses claims, and
ensuring clear and regular communication with all members of MWS staff, paid and unpaid, as required.
4) To routinely collect, monitor and report on service activity levels and service user feedback as required both by Derbyshire Mind and for each funder as required.
5) To manage the Community Services mailbox and respond to queries in a professional and timely manner.
6) To create, update, and maintain service user and professionals mailing lists for the Mental Wellbeing Services.
7) To create, update, and maintain Derbyshire Minds Mental Wellbeing Services Eventbrite listings, including creating new events, monitoring ticket sales, downloading participant information, and updating relevant mailing lists.
8) To update the Derbyshire Mind Mental Wellbeing Services listings on our website to reflect new and upcoming services, activities, and events.
9) To update and maintain Derbyshire Minds social media platforms across services, as and when required.
10) To email information to interested parties/ participants about forthcoming Mental Wellbeing services in a timely fashion and respond to any subsequent queries.
11) To liaise with third-party providers to ensure all necessary information for each of our sessions is received in a timely fashion including participant numbers, lists, etc.
12) To collate and input feedback from participants of each Mental Wellbeing Service, maintaining this information in a suitable format.
13) To support the creation of marketing materials, including sourcing supplier quotes for printing, managing this process, sharing marketing materials with third parties, and maintaining accurate records of spend as per Derbyshire Minds usual processes.
14) To provide general marketing and promotions support to the Services Lead and Head of Partnerships and Services, as required
15) To attend community events across Derbyshire to represent Derbyshire Mind, and to set up and staff promotional stands
16) To build connections with other Derbyshire organisations and stakeholders, and other VCFSE organisations with similar strategies, to improve the mental health and wellbeing of Derbyshire.
17) To ensure all activities meet organisational values and standards and are compliant with relevant regulatory frameworks (e.g., safeguarding, GDPR).
Personal Development:
1) To undertake training as required or considered appropriate for the role.
2) To actively participate in regular supervision sessions and team meetings.
3) To participate in Individual Performance Review and Personal Development plans, and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
General:
1) To maintain a professional and confidential approach to work at all times.
2) To work in line with Derbyshire Mind policies, procedures, codes, and guidance, including in relation to health and safety, confidentiality, safeguarding, data protection and equality, diversity and inclusion.
3) To actively promote the aims and principles of Derbyshire Mind and take part in any Derbyshire Mind activities as directed.
4) To maintain the confidentiality of any information gained during employment with Derbyshire Mind at all times.
5) The post holder will be required to travel across Derbyshire for specific events, meetings, sessions, projects and/or programmes delivered by Derbyshire Mind and to be flexible in their approach to working from our office/sites or home as appropriate/required.
6) The post requires flexible working, which may include some evening and weekend work on occasion.
Person Specification
Attitude and Approach Essential
Awareness of, and commitment to, the principles of equality and diversity Self-motivated, enthusiastic, and committed Personal resilience and flexible attitude in the face of difficulties An attitude of continuous professional development and willingness to learn and develop Excellent attention to detail and commitment to producing accurate work of a high professional standard Appreciation of, and a commitment to, working within the framework of Derbyshire Mind policies and procedures Flexible in approach and willing to work unsocial hours if/when required
Skills and Abilities Essential
Able to communicate effectively to a high standard and adjust communication styles to suit various audiences. Possesses strong organisational and administrative skills, including project planning. Excellent interpersonal skills including relationship building, influencing, and negotiating Able to manage a varied workload and manage time and priorities effectively Able to self motivate, work independently and operate with minimum supervision, seeking advice and support where appropriate Able to work collaboratively as part of a team Able to produce documents to a high standard in a range of formats, including reports, data, and promotional materials Able to deal with sensitive information and maintain strict confidentiality both in and out of the workplace
Qualifications Essential
Educated to a good standard and/or at least two years relevant working experience. English and Mathematics at GCSE Grade C or equivalent
Other Job requirements Essential
Hold a full driving licence and have access to own transport in order to be able to fulfil the full role including attending outside activities, events, etc.
Experience Essential
Experience of successfully managing multiple projects or services, simultaneously, in line with service specifications, contractual requirements, targets and deadlines Experience of working with budgets, and contributing to decisions regarding the allocation of resources Experience of proactively and positively engaging with external organisations and service users Experience of using a range of computer software packages and programmes, including Microsoft Office Word, Outlook, Excel, and PowerPoint Experience using CRM databases such as Charity Log or other Experience of using communication systems including email, internet, video calling and social media platforms, and using design applications such as Canva Experience of updating websites and website platforms [currently WordPress]
Desirable
Experience or knowledge of common mental health conditions (depression, anxiety, OCD, stress, bereavement, etc) Experience of working in charities or VCFSE organisations Experience of managing a team of volunteers or similar
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Mind
Address Derby West Business Centre
Ashbourne Road
Derby
DE22 4NB
United Kingdom
Employer's website http://www.derbyshiremind.org.uk/ (Opens in a new tab)