About this role
Job summary
The Voluntary ServicesManager plays a key role in ensuring that appropriate volunteering opportunities are available across the Trust, and that these opportunities are proactively promoted to encourage engagement for local people and communities.
Main duties of the job
The Voluntary Services Manager is responsible for the day-to-day running of the Volunteer Department, which includes recruiting, coordinating and supporting all corporate volunteers. In addition, the Voluntary Services Manager provides professional support to the voluntary organisations and charities that support the Trust, as well as supporting and advising staff responsible for supervising and working with volunteers.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description Job responsibilities
The postholder will lead on the recruitment and selection of volunteers in line with Trust policy. This will include facilitating volunteering information events, handling expressions of interest, applications, interviews, DBS checks, references, and training. Oversee the organisation and delivery of Trust induction for volunteers, including completion of all statutory and mandatory training (in line with Trust policy), and re-development of the Volunteer Welcome Pack. Ensure that all volunteers regularly update statutory and mandatory training, as required in relevant Trust polices. Organise appropriate placements for volunteers, considering needs of the service/Trust, and the knowledge, skills and experience of individual volunteers. Conduct regular keep in touch discussion with all corporate volunteers Address any issues with volunteer performance or behaviour in line with Trust policy Proactively develop strong relationships with staff across the Trust, fostering a positive culture around working with volunteers provide support and guidance for staff responsible for the direct supervision of volunteers Review and evaluate the efficacy of existing and new volunteer roles, implementing change as required to provide a fulfilling, engaging opportunity for volunteers Contribute to projects where there is the potential to involve volunteers / develop new opportunities Manage the student volunteer programme, including promoting the programme to local schools Provide key points of contact for voluntary organisations and charities that support the Trust, including guidance on recruitment, training and problem-solving. Keep volunteers and voluntary organisations up to date with key information and developments, sharing the latest from/about the Trust as appropriate. Ensue all promotional information about volunteering is kept up to date, including regularly reviewing the Trust website. Engage with local communities, including schools and other stakeholders, promoting opportunities to volunteer at the Trust. Develop and maintain relationships with NAVSM, the NCVO and local providers, identifying opportunities for partnership working Implement an annual survey for volunteers to seek a better understanding of the experience of our volunteers, using feedback to make improvements, as necessary. Maintain database of volunteering for all volunteers and volunteering activity and audited in line with best practice. manage the organisation and delivery of a range of volunteering events, including information for prospective volunteers, the annual Volunteers' tea party and other Trust awards and drop-in networking events for exiting volunteers. Carry out risk assessments for roles and activities as required Provide information for regular reports on volunteering activity at the Trust. Work with the Head of service to implement the Trusts Volunteering strategy With the Head of Service proactively seek out opportunities for funding and invest in volunteering.
Person Specification
Education and Training Essential
Educated to degree level or equivalent experience
Desirable
Nationally recognised people management or volunteer management qualification.
Experience Essential
Experience of working in the NHS or a related organisation. Experience of working with and managing volunteers. Experience of engaging and working with communities and community groups. Experience of organising and delivering training. Experience of dealing with volunteer recruitment, performance monitoring, conduct, conflict resolution and complaint issues.
Desirable
Experience of working with charitable organisations and/or fundraising.
Knowledge and Skills Essential
Knowledge of how the NHS works and current issues, priorities and strategic change. Knowledge of national guidance and best practice relating to working with and managing volunteers. Good working knowledge and experience of databases, spreadsheet and word processing computer applications Excellent communication, negotiation and influencing skills. Good organisational skills, including high level of accuracy and ability to work to tight deadlines. Proactive problem solving and the use of organisational skills Experience of completing reports for relevant NHS Trust -wide committees and management of staff surveys To be able to deal efficiently and appropriately in person , in writing and on the telephone with a range of people.
Planning and Organising Essential
Ability to organise own workload effectively and to be able to work as part of a team in a collaborative and supportive fashion. Ability to prioritise a demanding workload. Confident public speaker/presenter. Ability to liaise effectively with staff and the public at all levels and to deal with demanding situations, calmly and confidently
Equality and Diversity Essential
Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to the individual needs.
Other relevant requirements Essential
Willing and able to travel to different sites and locations both locally and across the region.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)