About this role
Job summary
Are you looking for a part-time job to fit around school hours? As this may be the job for you.
Are you friendly, have good administrative skills and enjoy communicating with a wide range of people? If so, we have the perfect opportunity for you!
We are seeking a dedicated individual to join our friendly Dermatology nursing team.
This post is for a treatment room receptionist, looking after patients of all ages with varying skin conditions requiring treatment.
In this role, you will have contact with patients, their relatives and carers, therefore you will need to have a friendly manner and good communication skills.
The role will require you to provide both administrative and non-clinical support for the healthcare professionals involved in patient care. Promoting a patient focused and calm environment.
We are seeking a motivated and adaptable individual with the necessary skills and experience to contribute to the efficient and effective delivery of the departmental operations.
Main duties of the job
To welcome and greet patients and relatives in a friendly and courteous manner.
To answer the telephone and respond to email enquiries, taking and relaying messages in a polite and helpful manner; taking action as appropriate.
To liaise with Nurses, Doctors, and other members of the Dermatology team, communicating necessary information accurately to assist in providing a quality service for patients
To maintain efficient patient records and tracking of notes.
Maintain accurate record keeping, ensuring the treatment room activity diary is kept up to date.
Ordering equipment and supplies.
Reporting maintenance and faulty equipment.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
To provide a complete Reception & Administrative Service to patients attending the Treatment Room and supporting the Nursing staff and Medical staff accordingly.
To liaise with nurses, doctors and other members of the multidisciplinary team including inpatient and outpatient booking teams to provide a quality service for the patients. Liaising with other hospitals, porters and pharmacy services. Processing referrals, scanning documents & adding to the Phototherapy treatment waiting list accordingly. To work as part of a team sharing responsibility of the post and smooth running of the department. Answering patient telephone calls and dealing with queries in a professional manner.
To provide a first point of contact, answering all telephone inquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and acting as appropriate. To arrange patient appointments when necessary. Checking department emails in the generic mailbox.
To assist with the smooth running of the treatment room diary, providing accurate and timely information. Organising meetings as appropriate. Chase & book/cancel patient treatment appointments and liaise with patient transport team where required.
To deal with incoming correspondence. Uploading of photographs to the patient records on the Hospital IT system. Scanning patient proforma into patient records. Using initiative as appropriate.
To develop and maintain patient records (electronic and paper) e.g. collate paperwork for patient first phototherapy treatments.
To make best use of information technology i.e. windows software and to be involved with the changing technology as this becomes available.
To be a Requisitioner for UNIT4 to be able to order supplies and stationery for the service, to order samples, and information leaflets.
To organise the maintenance/repairs of equipment in the department if requested.
Verify the clinic rota and booked appointments for a given day; allocating the Clinic rooms; highlighting any discrepancies to the department patient flow manager.
To maintain an efficient system for the tracing of health records.
To assist in the induction/training of new staff as directed.
To assist with the coding of uncached appointments within the treatment room.
Participate in mandatory training and induction programmes.
To be flexible to the needs changing of the Dermatology department, and Trust.
Person Specification
Qualifications and training Essential
Functional skills level 2 in English or equivalent Functional skills level 2 in Maths or equivalent Good working knowledge of IT systems and digital applications, with the ability to learn new software quickly
Desirable
o Qualification in IT or previous experience using word/Excel/outlook/millennium
Knowledge and experience Essential
Previous experience of working in a customer focused service Experience working in a reception setting Understanding of and maintaining patient confidentiality Knowledge of good office and administrative practice
Desirable
Previous experience of working in the NHS or similar healthcare setting Knowledge of medical terminology Knowledge of specialist computer packages e.g. Millennium, Capman, unit 4, Capture, Shire, Excel, Pegasus Experience of NHS waiting list management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Dermatology, Royal United Hospital
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)