About this role
Job summary
Are you highly motivated and flexible with excellent communication and keyboard skills?An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer ensuring that patients coming in to the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system.The successful candidate will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given.
Previous applicants need not apply
Main duties of the job
o Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system.
o Responsible for the retrieval of outside notes and films and reports as requested.
o To contact patients by phone with regards to their appointments and to annotate in CWP.
o To book patients' transport as per protocol and request interpreters as appropriate
o File all relevant paperwork into patient case notes appropriately.
o Print out and copy relevant paperwork that has been requested via the SARs team.
o Collate and disseminate all incoming and outgoing correspondence appropriately.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description Job responsibilities
To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies.
Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust.
Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints.
Communicate sensitive information in a diplomatic manner with departments both internally and externally.
Work flexibly on a rotational rota as and when required.
Work independently at times.
Person Specification
QUALIFICATIONS Essential
Secondary-level education GCSE Maths and English at C-grade or above, or equivalent
Desirable
Evidence of further development European Computer Driving License or equivalent NVQ Level 2 or equivalent
EXPERIENCE Essential
Experience in an administrative and clerical setting. Proven skills such as organisation, ability to prioritise workload, problem solving and ability to work to tight deadlines. Experience of working within a team setting
Desirable
Previous administrative and clerical experience in a hospital environment
SKILLS Essential
Good communication skills Basic IT and keyboarding skills Ability to prioritise workload Excellent telephone manner Attention to detail and accuracy
KNOWLEDGE Essential
Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers.
Desirable
Basic knowledge of medical terminology
VALUES Essential
Ability to demonstrate the organisational values and behaviours
OTHER Essential
ability to work under pressure. Ability to work as part of an effective team. Good time management skills Able to use own initiative Reliability and confidentiality. Ability to work flexibly
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Central Administration - E00040
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)