About this role
Job summary
We are seeking a dedicated and capable Practice Manager to join our practice in Luton with a population of approximately 13,000 and contribute to the delivery of high quality patient care.
You will have experience in managing people, services, finance, and IT, and will use your strong interpersonal skills to help ensure the practice runs smoothly and efficiently on a day-to-day basis.
If you are passionate about leading people, driving improvement, and helping a practice thrive, we'd love to hear how you could contribute to our team.
Main duties of the job
The Practice Manager will provide strategic and operational leadership to ensure the smooth, efficient, and compliant running of the practice. Working closely with the Partners and wider practice team, the post-holder will oversee the day-to-day management of services, finance, premises, governance, and business operations, ensuring the delivery of high-quality patient care and an excellent patient experience.
The successful candidate will lead on workforce management, organisational development, regulatory compliance, and service improvement initiatives. They will be responsible for maintaining effective systems and processes, supporting the achievement of contractual and performance objectives, and ensuring the practice remains responsive to the changing needs of patients and the wider NHS.
The role requires strong leadership, communication, and organisational skills, with the ability to build positive relationships both within the practice and with external stakeholders, including the Integrated Care Board (ICB), Primary Care Network (PCN), NHS organisations, and other partner agencies. The Practice Manager will play a key role in supporting the future development and sustainability of the practice.
About us
We provide high-quality, patient-centred care while maintaining an inclusive working environment.
Our team is made up of experienced GP partners and a salaried GP, Advanced Clinical Practitioners, Practice Nurses, Health Care Assistants, Allied health professionals, and a dedicated administrative team, all working collaboratively to deliver excellent services.
Job description Job responsibilities
Job Summary:
The Practice Manager has responsibility for the smooth, efficient and profitable running of the Practice, and maintaining a happy and committed team thus enabling the Partners to concentrate on patient care.
Key Tasks and Job Responsibilities:
Financial Management
Monitor cash-flow and report to the Partners.Manage and monitor PAYE for Practice staff and maintain appropriate records to inform Payroll run by Foxley Kingham on a monthly basisManage contributions to the Practice pension scheme and maintain appropriate records.Manage appropriate systems for handling and recording of cash and cheques and petty cash.Monitor & reconcile Health Authority income and costs, liaising with them as necessary.Manage and monitor implementation of enhanced services to maximise Practice income, reporting to Partners on cost effectiveness and achievement.Monitor performance against Health Authority performance indicators and providing recommendations to the Partners to maximise achievement.Manage and monitor implementation of enhanced services for PCN activity to maximise Practice income, reporting to Partners on cost effectiveness and achievement.Ensure that all income is monitored, managed and reported to the Partners.
Organisational
Ensure organisational systems are in place to support the efficient, effective implementation of agreed Practice objectives.Convene Partners meetings, when required, ensuring major management issues are discussed and reviewed.Prepare agendas and ensure distribution of minutes as necessary and implement recommended actions.Develop Practice protocols and procedures, review and update as required, with partner supportPlan GP clinical availability over the long term and organise the GP changes, extra availability or the employment of locums if required.Identify potential problems within the Practice or Partnership and recommend remedial action if necessary.Coordinate the recruitment and selection process when appointing new Partners or GPs
Premises and Equipment
Ensure with NHS Property Services adequate cleaning, maintenance, safety, fire prevention, general security and insurance of the premises.Liaise or agree with NHS Property Services on all repairs, replacements or necessary decoration to maintain good order of the building and fixtures.Take the lead for the Practice on management of equipment or premises changes.Devise and maintain systems for ensuring adequate stocks of stationery, clinical and other supplies; review to maximise discounts and cash flow efficiency.Undertake required fire drill for the premises.Ensure Notional Rent Reimbursement payments are upto date, including Rent review.
Health and Safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the Practice Health & Safety policy and the Practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensure that the Practice complies with aspects of Health & Safety at Work (HASAW) legislation.Ensuring job holders across the Practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.Ensuring job holders across the Practice adhere to their individual responsibilities for infection control and health and safety.Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the Practice.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed.Safe management of sharps procedures including training, use, storage and disposal.Waste management including collection, handling, segregation, container management, storage and collection.Actively identify, report, and correct any health and safety hazards and infection hazards immediately when recognised.Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the businessUndertaking periodic infection control training (minimum annually).
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Strategic Management and Planning
Keeping abreast of developments within the NHS that might impinge on the Practice and identify potential threats and opportunities.Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.Work alongside the Partners and other local Practices as appropriate to develop the implementation of national strategy within the NHS and take an active role in collaborative working.Work with the Partners and staff to ensure that the Practice meets the standards of CQC registration, see below.Engage as agreed with the Partners in ICB plans and objectives, including attendance at ICB forums and meetings.Monitor and evaluate performance of the Practice team against objectives; identify and manage change.Develop and maintain effective communication both within the Practice and with relevant outside agencies.Contribute to Practice strategy and help develop ideas for future Practice development.Assist with the preparation and updating of the Practice Development Plan as required by the Partners and oversee the implementation of its aims and objectives.Assess and evaluate accommodation requirements and manage development and expansion plans.
Care Quality Commission
Advise the partners on action needed to maintain compliance with the CQC requirements.Responsibility for ongoing maintenance of practice CQC compliance.Manage the process by which the practice maintains registration under the CQC.Working with the partners in preparation for CQC inspections.To achieve a Good rating from CQC inspections.Leading and working with the partners through CQC inspection visits.Implement and follow up any action or improvements required by the CQC in order to maintain registration.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.Discuss with other members of the team how the policies, standards and guidelines will affect own work.Participate in audits where appropriate.
External Relationships
Ensuring efficient internal and external communication, including being the focal point for contact with the ICB, PCN and all other third parties.Communicate as needed with solicitors, accountants and other bodies.Establish effective relationships with the Practice s and PCNs community services teams e.g. District Nurses, Health Visitors, Case Manager etc.Take active participation in PCN work and initiatives.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:Participate in any training programme implemented by the Practice as part of this employment.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Person Specification
Experience Essential
General Practice Management: 2 years (Required). A sound working knowledge of GDPR. Strong working knowledge of SystmOne clinic system. Excellent IT skills with a sound working knowledge of Microsoft Office applications. Awareness of all practice income streams and process for claims including use of PCSE, CQRS national and local and local health board/council.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodland Avenue Practice
Address 30 Woodland Avenue
Luton
Bedfordshire
LU3 1RW
United Kingdom
Employer's website https://www.woodlandavenuepractice.nhs.uk/ (Opens in a new tab)