About this role
Job summary
The post holder provides high-quality administrative and operational support for the management of radiology results across Acute Medicine and the Emergency Department (ED). A core function is the administrative triage, tracking, and escalation of radiology results (X-ray, CT, MRI, ultrasound) to ensure timely clinical oversight, supporting patient safety and effective flow across urgent care services.
The post holder will also provide cross-cover for Medical Secretaries, ensuring continuity of secretarial and administrative functions during absence or peak workload.
The role requires independence, accuracy, strong communication, and excellent understanding of acute patient flow and diagnostic pathways.
Main duties of the job
Review and monitor radiology reports throughout the day using PACS/RIS/EPR systems. Identify results requiring urgent or unexpected clinical attention and escalate according to Trust protocols. Direct routine and abnormal results to the appropriate clinician (ED consultant, Acute Medicine registrar, SDEC team, GP liaison, etc.). Maintain robust tracking systems, ensuring no report remains unreviewed or unallocated. Resolve missing, delayed, or incorrect reports through liaison with Radiology. Provide administrative support for ED, SDEC and Acute Medical Unit operational teams. Manage departmental inboxes, phone lines and general enquiries, ensuring timely responses. Support patient flow by preparing documents, updating patient information, and tracking care actions in EPR. Prepare agendas, attend meetings, take accurate minutes and distribute documentation. Assist with monitoring performance indicators (e.g., diagnostic waits, turnaround times). Maintain, update, and accurately manage the Radiology escalations on the Consultant Spreadsheet for Acute and Emergency Medicine, ensuring all consultant allocations and escalation responsibilities are captured.
About us About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job description Job responsibilities
To view all further job description and main responsibilities, please view the attached person specification and job description.
Person Specification
Education & qualification Essential
Good general education and GCSE in English and Mathematics or equivalent Secretarial Qualification or relevant experience
Desirable
RSA Stage 3 Typing/Word Processing or equivalent
Skills, knowledge and abilities Essential
Proficient in typing (audio)/word processing Ability to effectively communicate both orally and in writing with a wide range of people Excellent telephone manner Ability to deal with situations tactfully Good organisational skills IT knowledge and computer skills Ability to meet tight timelines and deadlines
Desirable
Medical Terminology Knowledge of Health Records
Experience Essential
Previous secretarial experience or equivalent Previous experience dealing with the public Diary Management
Desirable
Previous NHS/healthcare experience Previous experience with using AI transcription IT systems
Personal attributes Essential
Ability to work on own initiative without close supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Wye Valley NHS Trust
Address Hereford County Hospital
Stonebow Road
Hereford
HR1 2ER
United Kingdom
Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)