About this role
Job summary
An exciting opportunity has arisen for an Administrator to join the CQC-rated 'Good' Community Mental Health Team at Kent and Medway Adolescent Hospital.
Kent and Medway Adolescent Hospital (KMAH) is a 14 bedded young person unit, offering care for adolescents between the ages of 13-18. The successful postholder will be a welcoming staff member greeting, young people, family members and other professionals.
The post is integral to the team, and you will be required to provide comprehensive administrative support to members of the team, including Psychiatry, Psychology and Nursing professionals.
Main duties of the job
This varied role will include:
Having contact with patients, carers, relatives and other external stakeholders Typing letters and reports via BigHand (audio) and or copy typing Minuting meetings Using the patient record system RiO (training provided) Taking phone calls and managing the admin mailbox Booking and supporting clinic appointments Some analytical work in supporting the team to achieve their KPIs and Trust targets. Ordering of stationery and other items as required via SBS (training provided). It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous administrative experience, including minute-taking is essential, together with excellent typing skills and telephone manner.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person Specification
Knowledge and Skills Essential
Experience of using Microsoft Office Excellent customer service skills
Training, Qualifications and Registration Essential
Maths and English GCSE C Grade or grade 4 or equivalent NVQ Level 2/RSA 2 or equivalent
Experience Essential
Transferable customer care and reception skills Admin Experience
Desirable
Experience of working in a busy reception environment. Minute Taking NHS experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Kent and Medway Adolescent Hospital
Cranbrook Road
Staplehurst
TN12 0ER
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)