About this role
Job summary
An exciting opportunity has arisen to join our dynamic MSK Physiotherapy Hounslow team as an Operational Support and Systems Coordinator. This role is ideal for someone who is organised, enthusiastic, and keen to play a key part in supporting a busy community service. A full range of training opportunities will be provided to support your professional and personal development.
In return, we offer a competitive salary, flexible working options, access to the NHS Pension Scheme, a minimum of 27 days' annual leave, and a wide range of NHS staff benefits and discounts.
The MSK Physiotherapy Service at West London NHS Trust is dedicated to helping patients manage pain, improve mobility, prevent re-injury, and promote overall health and wellbeing. In this role, you will support the smooth day-to-day running of the administrative service, working closely with colleagues to ensure tasks are organised and completed efficiently within agreed timescales.
You will work alongside the wider administrative and clinical team to provide a high standard of customer service and help manage referrals, appointments, and electronic systems such as SystmOne (S1), ERS, and Accurx.
The post holder will work under the guidance of Operational Support and Systems Administrator. Following established procedures and Trust policies, you will help ensure tasks are completed on time and contribute to maintaining an effective and well-organised service.
Main duties of the job
To support the administrative and clinical teams in the efficient day-to-day running of the MSK Physiotherapy service, helping to ensure services are delivered effectively and on time.
To provide a comprehensive administrative support service, including managing referrals, booking appointments, and maintaining accurate patient records using the electronic patient database.
To communicate professionally with patients, carers, and staff across primary care, secondary care, community services, social care, and voluntary organisations, always ensuring a high standard of customer service.
To work within standard operating procedures (SOPs) and Trust policies, using initiative to complete tasks and support the team in meeting agreed timescales.
To assist with organising and prioritising administrative tasks within the team to ensure work is completed efficiently.
To support new starters with local induction processes and day-to-day guidance as required.
To contribute to team working by acting as a positive and supportive member of the administrative team and always maintaining a professional approach.
To assist with service improvements and take part in team meetings or projects where appropriate.
Previous applicants not needed apply
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent Working knowledge of Microsoft Office including Word, Excel and Outlook Customer Care training.
Desirable
ECDL qualification and advanced experience in Microsoft Packages
Experience Essential
Experience of working in an administrative environment and working with computerised data systems Previous experience of effective team working
Desirable
Experience of working in an NHS/Healthcare/Charity/Local Authority environment Understanding and Knowledge of Key Performance indications/Target in relation to Service delivery
Knowledge Essential
Knowledge of processes, systems and structures used to deliver efficient and effective administration support in a large organization Knowledge and experience of how to signpost patients to other services users Understanding of data protection and confidentiality Knowledge of the principles of good customer care
Skills Essential
Excellent verbal and written communication skills IT skills, particularly Windows applications (Word, Excel and Outlook) Excellent organizational and time management skills include working flexibly towards multiple deadlines Ability to work in a multi-disciplinary setting Excellent attention to detail and accuracy
Desirable
Good numeracy skills Competence in typing - accurate
Other Requirements Essential
Flexible and responsive with a positive approach to change Able to effectively work on your own and collaboratively with others in a team environment Commitment to improving services for staff and patients Able to travel to and work from Trust sites as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address West Middlesex Hospital
Twickenham Road
London
TW7 6AF
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)