About this role
Job summary
Practice Manager Wanted
Were on the hunt for a highperforming Practice Manager to drive operational excellence and support our strategic growth. This is a fantastic opportunity for someone who loves optimising systems, leading teams, and delivering measurable results.
Reepham and Aylsham Medical Practice has two sites, one in the picturesque village of Reepham and one in the historic town of Aylsham. Currently we have a list size of approximately 9,000 patients. There will be a requirement to work between both sites.
In This Role, You Will:
Lead operational improvements across the practice
Manage performance, recruitment, and staff development
Oversee financial planning and reporting
Implement new processes and digital solutions
Ensure compliance and uphold quality standards
Were looking for someone ambitious, proactive, and ready to take ownership. If that is you, we would love to hear from you.
Main duties of the job
Business planning Setting longterm strategies, planning services, and adapting to changing NHS requirements.
Financial management Handling budgets, payroll, billing, insurer liaison, and costcontrol. Ensures the practice stays financially viable.
Staff management Recruiting, training, supervising nonclinical staff, conducting performance reviews, and maintaining morale.
Appointment systems Designing and overseeing appointment workflows that work for both clinicians and patients.
Regulatory compliance Ensuring adherence to CQC standards, data protection laws, NHS policies, and clinical governance.
Information governance Maintaining accurate records, safeguarding patient confidentiality, and managing data systems.
IT and digital systems Overseeing clinical systems, security, digital transformation, and troubleshooting technology.
Liaison and communication Working with Integrated Care Boards (ICBs), Primary Care Networks (PCNs), suppliers, and community partners.
Quality assurance Implementing protocols for patient safety, service quality, and continuous improvement.
Premises and facilities Managing buildings, equipment, health & safety, and risk management.
Strategic leadership Supporting GP partners, shaping longterm direction, and adapting to workforce and policy changes.
About us
As a GP Surgery we treat all minor illness and medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care. It is important that anybody that joins the team can work at pace and understand priorities and need to provide excellent care with a friendly, caring attitude.
We strive for professionalism at all times and feel it is important that patients feel listened to and supported. Preventative care is as important as curative and we work with Research to promote learning and development.
We also understand that it can be challenging working in primary care. As a rural Practice we believe that working together and with one another to support our own health and wellbeing is equally important. Staff training is carried out monthly so we can get together to discuss things that can improve work and wellbeing.
Job description Job responsibilities
Job Summary
The Practice Manager is responsible for the effective day-to-day management of the GP practice, ensuring high-quality patient services, operational efficiency, and compliance with NHS and regulatory requirements. The role includes leadership of staff, financial oversight, and supporting strategic development in collaboration with GP partners and the Primary Care Network (PCN).
Key Responsibilities:Operational Management
Oversee the smooth running of all practice operations
Support appointment systems, workflows, and administrative processes
Ensure the practice environment is safe, compliant, and fit for purpose
Staff Management & Leadership
Lead, motivate, and manage clinical and administrative teams
Oversee recruitment, induction, appraisals, and training
Manage HR processes including absence, performance, and employee relations
Financial Management
Develop and monitor practice budgets
Oversee income streams (GMS contracts, QOF, enhanced services)
Ensure effective financial controls, payroll, and reporting
Governance & Compliance
Ensure compliance with CQC standards and NHS regulations
Maintain policies, risk assessments, and business continuity plans
Manage complaints, incidents, and patient feedback
Patient Services
Ensure a high standard of patient care and experience
Improve access to services and patient satisfaction
Support Patient Participation Group (PPG) engagement
IT & Digital Oversight
Oversee practice IT systems (e.g., SystmOne) supported by IT Lead
Ensure data protection compliance (GDPR, DSPT) Support digital transformation and new technology adoption
Strategic Development
Support GP partners and Business Manager with business planning and service development
Work collaboratively with PCN and external stakeholders
Lead service improvement and change initiatives
Person Specification
Qualifications Essential
Qualifications Degree or equivalent management experience Leadership/management qualification (e.g., ILM/CMI) desirable
Experience Essential
Strong leadership and organisational skills, Experience in management, ideally within healthcare, Financial and budget management experience, Knowledge of NHS primary care systems and regulations, Excellent communication and problem-solving abilities
Desirable
Experience in GP practice management, Knowledge of CQC inspections and PCN working, Project management or service improvement experience, Reporting Line - Key Outcomes Efficient and compliant practice operations, Financial sustainability, High-quality patient care and experience, Strong staff performance and engagement, Reports to GP Partners and Business Manager
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Reepham and Aylsham Medical Practice
Address 60 Hungate Street
Aylsham
Norwich
NR11 6AA
United Kingdom
Employer's website http://www.aylshamandreepham.nhs.uk (Opens in a new tab)