About this role
Job summary
NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.
By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:
improving the health of children and young people
supporting people to stay well and independent
acting sooner to help those with preventable conditions
supporting those with long-term conditions or mental health issues
caring for those with multiple needs as populations age getting the best from
The Quality Team sits within the Chief Clinical Officer Directorate and is central to the ICB cluster's role as a strategic commissioner and system leader for quality. The team ensures that quality - encompassing patient safety, clinical effectiveness, and patient experience is systematically embedded across the full commissioning cycle, from population health intelligence and service design through to contracting, delivery oversight, and evaluation
Main duties of the job
The team ensures that quality - encompassing patient safety, clinical effectiveness, and patient experience is systematically embedded across the full commissioning cycle, from population health intelligence and service design through to contracting, delivery oversight, and evaluation.
Operating within a maturing Integrated Care System across CIOS and Devon, the team leads a shift from transactional assurance to a proportionate, intelligence-led, and risk-based model of quality oversight. This enables the ICB to discharge its statutory duties while strengthening its role in improving outcomes, reducing unwarranted variation, and addressing health inequalities.
The team provides system leadership for quality governance, assurance, and improvement, ensuring alignment with national policy and regulatory frameworks, including those set by NHS England and Care Quality Commission. It positions the ICB as a commissioner that leads for quality, safety, and population outcomes, rather than solely performance management.
Bringing together expertise in clinical quality, patient safety, professional leadership, and improvement science, the team works collaboratively across providers, local authorities, place-based partnerships, and the voluntary and community sector. It plays a critical role in fostering a culture of transparency, learning, and continuous improvement, ensuring that commissioned services are consistently safe, effective, equitable, and person-centred.
About us
We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long-term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.
Please view the attached job description and person specification for more specific information about this post.
We are looking for people whose personal values and behaviours align with the NHS values outlined in the NHS Constitution and our own values and behaviours.
You can look forward to excellent benefits including discounts schemes, optional pension and life assurance, flexible working, salary sacrifice vehicles and cycles and much more
Job description Job responsibilities
For hybrid working we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.
Person Specification
Qualifications & Training Essential
Educated to masters' level or equivalent level of experience of working at a senior level in specialist area. Educated to degree level or equivalent experience in a relevant subject (e.g., health, management, social care, or related discipline). Member of relevant professional bodies, if applicable.
Knowledge & Skills Essential
Must be able to provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required, to aid decision making. Skilled communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences. Skills for nurturing key relationships and maintaining networks Problem solving skills and ability to respond to sudden unexpected demands Must be able to use initiative to decide relevant actions and make recommendations to relevant manager, with the aim of improving deliverables and/or compliance to policies. Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Experience Essential
Significant experience of successfully operating in a politically sensitive environment. Experience of managing risks and reporting Evidence of success in efficient and effective project and programme management Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name NHS Cornwall and Isles of Scilly Integrated Care Board
Address Chy Trevail (Bodmin) or New County Hall (Truro)
Bodmin
PL31 2FR
United Kingdom
Employer's website https://www.cios.icb.nhs.uk (Opens in a new tab)