About this role
Job summary
The Senior Healthcare Coordinator will provide the administrative function within the Special Allocation Scheme (SAS), ensuring the efficient and effective management of patient pathways and service operations.
Main duties of the job
The post holder will oversee the day-to-day administration of the service, providing support to clinical colleagues whilst ensuring high standards of customer service for patients, healthcare professionals and partner agencies.
The role will support the SAS clinical team and wider management team in delivering a responsive, patient-centred service that promotes equality, diversity and inclusion, continuous improvement, and high-quality care.
The post holder will act as a key point of contact for patients, healthcare professionals and external agencies, ensuring effective communication and coordination across the service.
About us
Bevan is an award-winning, employee-owned, profit-for-purpose social enterprise delivering inclusive health and wellbeing services to some of the most marginalised individuals and communities across Yorkshire. We believe no one should be denied healthcare due to their means or circumstances.
Our services covers Bradford, Leeds, Wakefield, Calderdale, and North Yorkshire, providing trauma-informed care to people experiencing homelessness, refugees, asylum seekers, sex workers, and other excluded groups. Rated Outstanding by the Care Quality Commission (CQC), we are national leaders in inclusion health, offering innovative, person-led services addressing clinical and social needs.
Our team includes GPs, Public Health Doctors, ANPs, Practice Nurses, Mental Health Nurses, Healthcare Assistants, Paramedics, Occupational Therapists, Wellbeing Mentors and Support Workers, all dedicated to delivering compassionate, person-centred care. A skilled business administration team ensures smooth service operations.
Together, we work collaboratively to address the complex needs of our patients, many with trauma, mental health issues, homelessness or addiction. Our holistic approach is informed by the social determinants of health model, enables responsive, effective care benefitting individuals and the wider system.
Operating as a Community Benefit Society (CBS), we reinvest all profits into services delivering our vision: Health, Hope, and Humanity for All.
https://wearebevan.co.uk/
Job description Job responsibilities
Service Coordination
Oversee administrative processes to ensure the smooth running of the SAS service.Coordinate clinical and administrative rotas, ensuring appropriate service cover is maintained.Arrange temporary staffing cover where required to support service delivery.Monitor service activity and support performance reporting requirements.
Patient and Stakeholder Communication
Provide an effective reception and patient access service via telephone, email and digital systems.Ensure all patient enquiries are managed professionally, sensitively and efficiently.Provide initial guidance and support to patients wishing to raise concerns or complaints.Work effectively with interpreters.Act as a key contact for external organisations including:
Police
Solicitors
DVLA
NHS services
Other statutory and voluntary agencies
Clinical and Operational Support
Support the SAS clinical and management teams with operational and administrative requirements.Coordinate meetings, prepare agendas and take accurate minutes.Support service audits, KPI achievement and quality improvement initiatives.Promote and support patient feedback mechanisms, including the NHS Friends and Family Test.Provide chaperone support for face-to-face SAS clinics in accordance with organisational policies and training.Support the coordination of patient appointments and clinic activity (including the delivery of an on-site reception) across Bradford, Wakefield District, Leeds, Calderdale and Kirklees.
Management
Contribute to service development, audit and quality improvement activity within SAS.Act as a role model to other colleagues, providing strong mental health leadership.Investigate and facilitate change in practice designed to improve clinical outcomes and meet the needs of patients and care givers that are consistent with local/national standards and current evidence.Act as a mentor for learners.Act with honesty and integrity at all times and acts as a positive ambassador for Bevan. Understands the social enterprise model and ethos.
Use of Data and Information
Continually improve the quality of data entered for audit purposes.Use electronic patient record systems and associated software effectively.Maintain accurate patient records and data quality standards.
Person Specification
Values Essential
Emotionally resilient, reflective and able to work safely under pressure Professional, compassionate and valuesdriven, with a commitment to reducing health inequalities Commitment to Bevans values of Health, Hope and Humanity
Qualifications Essential
A good standard of education, with GCSEs or in English and Maths at grade 4 or C or above or equivalent. Willingness to undertake further training and development as required.
Desirable
Practice receptionist e.g.PRP, NCFE or Customer Care e.g.NVQ qualification. Digital or IT qualification.
Knowledge & Skills Essential
Able to maintain strict confidentiality in all aspects of work Excellent communication and interpersonal skills, both over the phone and in person Capable of adapting communication to suit a range of individuals and their specific needs Strong keyboard skills and proficient in Microsoft Office programmes Good organisational and time management abilities Able to remain calm under pressure Tactful, diplomatic, and empathetic in all interactions
Other Essential
Flexible and adaptable, with willingness to travel across West Yorkshire
Experience Essential
Previous experience in a customer-focused role. Experience working with individuals from diverse backgrounds and cultures.
Desirable
Experience in primary care, community mental health, inclusion health, homeless health, prison health or similar settings. Previous experience as a team lead or supervisor. Previous experience of training others. Familiar with SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bevan Community Benefit Society
Address 14 Piccadilly
Bradford
West Yorkshire
BD1 3LS
United Kingdom
Employer's website https://wearebevan.co.uk/ (Opens in a new tab)