About this role
Job summary
Join our Urology Administration team and play a vital role in supporting patients throughout their care journey. In this position, you will be responsible for coordinating and booking appointments, ensuring a smooth and efficient service for our urology patients.
We are looking for a proactive and motivated individual who thrives in a collaborative environment. You will work closely with administrative, nursing and medical colleagues to deliver a high-quality, responsive and compassionate service to every patient.
Key responsibilities include managing clinic bookings, maintaining waiting lists and supporting the team to meet referral-to-treatment, diagnostic and cancer performance targets. Your contribution will directly impact patient experience and help deliver timely care.
We are committed to your success and will provide comprehensive training alongside ongoing support and development opportunities to help you grow in the role.
Main duties of the job
Provide general non-clinical advice regarding outpatient appointments to patients and their carers. Receive and make calls, in a professional and courteous manner, making and relaying messages. Ensure patient referral information is entered accurately into the Trusts computer system Maximise clinic and booking appointments and maintain accurate waiting lists, including to be scheduled list(s) Ensure patients receive all appropriate accurate and up to date information leaflets Supply data for weekly performance meetings To cross-cover as required in event of absence of colleagues.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description Job responsibilities
Please see above and attached full job description for further details on this exciting opportunity to join a friendly and capable team.
Person Specification
Qualifications Essential
Minimum GCSE standard education
Knowledge Essential
Customer Service Experience
Desirable
Previous/Current NHS experience Knowledge of Millennium
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)