About this role
Job summary
The role of the Discharge Liaison Practitioner is to support Ward Sisters in providing a high-quality patient focused experience by providing a high level of flexible and reliable administration and support. To assist the ward nurses maintaining discharge records and in ensuring discharge processes are safe and acted upon in a timely manner. The role requires excellent interpersonal, communication, and organisational skills. This role will support the Ward Sisters in maintaining key relationships, including, senior staff, doctors, nurses and allied health professionals, patients, visitors, social services and Primary Care.
Main duties of the job
Liaise with the multidisciplinary team within the ward, discharge lounge the Site Practitioners, AHPs and externally with Social Services, Primary Care, and GPs to ensure the effective discharge planning.
Ensure the white board is up to date and proactively manage delays that may impact on the patient's journey.
Contribute to the effective running of the ward by concentrating on tasks, which directly support and assist the ward sister and the nursing team with regards to safe and timely discharge of the patients. This will include completing discharge planning documentation, communicating with external agencies such as social services, patient's families and carers, arranging appropriate transport and liaising with occupational therapy and physiotherapy.
Answer queries from patients / carers / relatives and provide reassurance regarding their discharge; referring to qualified staff as required.
Ensure patient confidentiality, high standards of conduct and behaviour is maintained at all times.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education and qualifications Essential
Diploma/NVQ Level 3, GSCE English Language
Desirable
GCSE equivalent, ECDL
Knowledge and Skills Essential
Practical IT skills, database input
Desirable
Cerner trained
Experience Essential
1-2 years experience with acute hospital setting or care background
Desirable
6months -1 year administrative experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London North West University Healthcare NHS Trust
Address Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)