About this role
Job summary
We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidates will ensure that desk activities are managed efficiently and in line with departmental protocols.
This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holders must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery.
Main duties of the job
While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:
Excellent interpersonal and communication skills, including a professional telephone manner Strong IT proficiency, with knowledge of Epic systems considered an advantage A flexible approach to working, with the ability to collaborate effectively across teams and with patients Confidence in working independently as well as part of a team The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines Attention to detail and resilience under pressure
This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description Job responsibilities
General
The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At Kings we are a kind, respectful team: Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed
Person Specification
Education & Qualifications Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
Knowledge and Experience Essential
Experience of working in an administrative environment. Ability to multitask and work in a fast-paced healthcare environment. Excellent communication and interpersonal skills
Desirable
Understanding of Patient Access Targets Proficiency in Epic, Patient tracking lists and Work-queues
Skills and Competencies Essential
Ability to deal with sensitive information with tact and diplomacy Ability to work independently, to manage and prioritise own workload. Ability to work as part of a multidisciplinary team (Team Player) Flexibility to organise and respond quickly to changes.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name King's College Hospital NHS Foundation Trust
Address King's College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website https://www.kch.nhs.uk/ (Opens in a new tab)