About this role
Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO COVER MATERNITY LEAVE
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
We are seeking a well-organised and motivated Administrator to join our Physiotherapy team in Wrexham on a 12-month fixed-term basis. This role provides essential administrative support to clinicians and service leads, ensuring the smooth and efficient delivery of physiotherapy services.
The post holder will be responsible for a range of administrative and clerical duties, including managing patient appointments, maintaining accurate records, processing referrals, and acting as a first point of contact for patients and professionals. The role requires excellent communication skills, strong attention to detail, and the ability to prioritise workload in a busy healthcare environment.
This is an excellent opportunity for someone with previous administrative experience--ideally within an NHS or healthcare setting--who is passionate about supporting high-quality patient care and working as part of a multidisciplinary team.
Main duties of the job
Provide administrative support to the Physiotherapy service, contributing to the effective day-to-day running of the service. Process referrals and manage patient appointments, including booking, rescheduling, and cancellations, in line with local procedures. Act as a first point of contact for patients, carers, and professionals, dealing with enquiries in a professional and courteous manner. Maintain accurate and up-to-date patient records on electronic and paper systems, ensuring confidentiality and compliance withinformation governance requirements. Prepare clinic lists and provide routine administrative support to clinicians as required. Monitor waiting lists and appointment outcomes, escalating any issues in accordance with agreed processes. Work effectively with administrative and clinical colleagues to support a positive patient journey The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge Essential
Good general standard of education (eg. GCSE, O Level or equivalent in Maths and English) NVQ level 3 or equivalent knowledge / experience Basic IT skills
Desirable
Understanding of Health Board Policies and procedures Knowledge of Welsh Government waiting times guidelines IT qualification
Experience Essential
Previous clerical experience and knowledge of administration processes Previous customer service experience
Desirable
Understanding of Health Board Policies and procedures Knowledge of Welsh Government waiting times guidelines
Skills and Attributes Essential
Excellent Communication Skills Empathy, tact and diplomacy when dealing with difficult situations Flexible to the needs of service Accurate and methodical in all aspects of work Ability to use initiative and meet deadlines
Desirable
Welsh Language Skills are desirable in understanding, speaking, reading, and writing in Welsh. Competent in the use of patient administration systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Physiotherapy Department, The Health Centre,
Rhosllanerchrugog
Wrexham
LL14 1AA
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)