About this role
Job summary
The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.
It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.
Main duties of the job
An exciting opportunity has arisen to become a member of a professional team within a fast-paced department that provides a high-quality service for the management of patient's elective surgery with a high level of job satisfaction when arranging patient care.
The successful post holder will be responsible for the management of scheduling patients their Pre-Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.
The post holder must have the ability to work co-operatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential.
The post holder will provide an information and communication link between the patient and the Clinical Business Units, while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient centred service.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information aboutUniversity Hospitals of Morecambe Bayvisiting ourwebsitehttps://www.uhmb.nhs.uk/
Person Specification
Education & Qualifications Essential
IT Skills GCSE Maths and English NVQ3 / 2 A levels / BTEC / City & Guilds
Experience Essential
Customer Service Admin Experience Demanding Situations
Skills, Ability & Knowledge Essential
Communication Prioritise / Time Management / Organisation Team work / Good working relationships Data Protection / Policies & Procedures Attention to Detail Working to deadlines Independent working Multi Task
Personal Qualities Essential
Ability to work under pressure, use initiative and be flexible Ability to adapt to change and undertake training Cooperative, Enthusiastic, Self Motivated, Approachable, Friendly
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Morecambe Bay NHS Trust
Address Royal Lancaster Infirmary
White Cross
Lancaster
LA1 4RP
United Kingdom
Employer's website https://www.uhmb.nhs.uk (Opens in a new tab)