About this role
Job summary
An exciting opportunity exists within Haematology. We are seeking to appoint an enthusiastic person to the Haematology Administration Team within the Birch Day Case Unit, Level 08 to support the nursing staff in the reception of patients and visitors to the unit.
The successful candidate will display excellent communication skills, be able to work well within a team and have the ability to work well within a busy environment.
Previous demonstrable experience in a similar role is essential. Also, previous demonstrable experience of a large clinical setting would be an advantage, as would be the use of patient management systems.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide a clerical service to Birch Day Case Unit and assist the nursing staff in the reception of patients and visitors to the unit.
To work in collaboration with staff in other areas of the service line and Trust to facilitate a streamlined service for the patient.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you into contact with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff.
Maintain hospital notes in accordance with PHNT policies and procedures.
Receive patients, relatives and visitors to the unit.
Enter admissions, transfers and discharges on iPM, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty.
Admit and discharge patients from the outpatient clinics run on the unit.
Ensure that notes are traced to the unit and traced correctly on iPM.
Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM.
Print front sheets and ensure adequate addressograph labels are available for all patients.
Ensure wristbands are printed for all inpatients/day case patients.
Trace notes in and out of the unit using iPM.
For further information please see attached job description
Person Specification
Knowledge & Experience Essential
Good verbally and written communication skills Proven ability to use all main software packages
Desirable
Previous demonstrable experience in a large clinical setting
Qualifications Essential
Proven GCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable
Proven NVQ in administration
Aptitude & Abilities Essential
Excellent communication skills Able to work as part of a team and independently as required
Desirable
Proven ability to work well within a busy environment
Attitude & Motivation Essential
Self-motivated
Desirable
Working in an orderly methodical fashion
Other Factors Essential
Able to undertake duties including prolonged periods of working at a PC workstation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Derriford Hospital
Derriford Road
PLYMOUTH
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)