About this role
Job summary
We are recruiting for a Emergency Department Reception Rota Coordinator & Operational Support who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will provide effective rota coordination and operational support for the Emergency Department reception team and Urgent Treatment Centers at both Lister and QEII hospital, ensuring safe and consistent front-of-house staffing to support the delivery of emergency care.
The role will oversee reception rotas, manage staffing changes, and provide day-to-day operational and administrative support to the Emergency Department.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The post holder will act as a key point of contact for reception staffing matters, working closely with ED managers, clinical teams, and workforce services to maintain service continuity in a fast-paced and demanding environment.
Co-ordinate, maintain, and publish reception staff rotas for the Emergency Department.
Ensure reception staffing levels meet operational and patient safety requirements at all times.
Manage annual leave, sickness, short-notice absences, and rota changes.
Arrange cover for rota gaps, including redeployment and bank/temporary staff where appropriate.
Escalate staffing risks and unfilled gaps to the ED management team in a timely manner.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training Essential
Educated to minimum GCSE level or equivalent Evidence of continuing professional development
Desirable
Knowledge of NHS Policies
Previous Experience Essential
Experience of rota coordination, scheduling, or workforce administration Experience working in a reception, administrative, or customer-facing role Understanding of confidentiality and information governance
Desirable
Experience working in an Emergency Department or acute healthcare setting
Skills Essential
Strong organisational skills with the ability to prioritise in a busy environment Excellent communication and interpersonal skills Ability to work independently and make decisions within agreed parameters Good IT skills, including Microsoft Office and/or e-rostering systems Self-motivated
Knowledge Essential
Knowledge of Working Time Regulations and NHS terms and conditions
Desirable
Experience using NHS systems such as e-rostering or PAS
Other requirements Essential
Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff. Role model our Trust values every day Ability to work flexibly, independently and within a busy team -focused environment Commitment to providing a high-quality service with a customer focused approach Ability to deal confidently and tactfully with people at all levels of the organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)