About this role
Job summary We are currently seeking a Care Home Operations Manager to join our team and support homes across our Central Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent po
Main duties of the job The role of Care Home Operations Manager involves traveling to and supporting various care homes in the Central Division to maintain high standards and provide leadership. This role is essential for homes that require extra support or have a General Manager vacancy. The responsibilities include assisting with action plans to meet residents' needs, investigating complaints, collaborating with healthcare professionals, and promoting policies. The position requires regular travel and overnight stays. The benefits include a generous starting salary, a £7,500 annual car allowance, fully paid mileage and expenses, and 25 days annual leave with the option to buy or sell 5 days. Also offered are up to 8% employers pension contribution, a refer-a-friend scheme with potential earnings of up to £1000 per referral, and access to discounts from big brands and supermarkets. Additionally, there is free access to medical specialists for second opinions and confidential counselling and legal services.
About us Barchester Healthcare is a leading provider of care for seniors, with a commitment to delivering high-quality care and improving lives. Their operations are spread across various divisions, including the Central Division, which requires a dedicated and experienced Care Home Operations Manager. Their core mission is to provide compassionate and high-standard care to residents while ensuring the well-being of healthcare professionals and managers within their teams. They support their care homes in maintaining and improving their service quality by providing operational leadership, inspiration, and guidance. Barchester Healthcare places a strong emphasis on clinical standards, continuous learning, and development through comprehensive training programs. They also prioritize building a supportive community, offering extensive benefits packages and incentives for staff members, promoting a healthy work-life balance, and contributing to the professional growth of their team.
Job description Job responsibilities
We are currently seeking a Care Home Operations Manager to join our team and support homes across our Central Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days* Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services
Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones
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Person Specification
Qualifications Essential
Passionate about providing high-quality care, Registered Nurse (RN) qualification or equivalent professional experience, Significant experience in a senior operational or leadership role in a care home setting, Turnaround home management experience, Experience in managing budgets and financial planning, Strong understanding of CQC guidelines, IT proficiency including MS Office and care management software, Full UK driving licence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Ross-on-Wye
HR9 7BQ
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)