About this role
Job summary
An exciting opportunity has arisen for an experienced communications professional to join The Royal Marsden NHS Foundation Trust as a Senior Communications and Engagement Manager.
This role will lead the development and delivery of communications and engagement activity for the Trust's Chelsea Development Programme, a high-profile and complex transformation initiative.
At The Royal Marsden, our vision is to deliver world-leading research, diagnosis, treatment, and care while improving outcomes for everyone affected by cancer locally, nationally, and internationally. To achieve this and create a hospital fit for the future, we are proposing to expand capacity in Chelsea which will allow us to support world-leading research and offer state-of-the-art technologies that better serves both patients and staff.
The postholder will provide expert advice to senior leaders and ensure that staff, patients, partners and local communities are effectively informed, engaged and involved throughout the programme.
Main duties of the job
The Senior Communications and Engagement Manager will:
Lead the development, delivery and evaluation of a comprehensive communications and engagement strategy for the Chelsea Development Programme Provide expert advice and guidance on complex, sensitive and potentially contentious communications issues Plan and deliver internal communications activity, including staff engagement initiatives and senior leadership events Support staff through organisational change by developing targeted engagement approaches Produce and oversee high-quality communications outputs, including briefings, FAQs, presentations and digital content Build and maintain effective relationships with internal and external stakeholders Manage reputational risk and escalate issues appropriately to senior communications colleagues Use data, insight and evaluation methods to measure impact and improve communications activity
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
Person Specification
Education & Qualifications Essential
Relevant degree in communications or equivalent experience, highly specialist knowledge of strategic communications and engagement, underpinned by postgraduate-level study or equivalent experiential learning
Desirable
Other professional qualifications e.g. CIPR or IoIC Evidence of continued professional development in strategic communications
Experience Essential
Significant experience delivering communications and engagement strategies and plans for complex programmes/change environments within a complex organisation (NHS/healthcare or similarly high-profile setting) Demonstrable experience of designing and delivering internal communications and staff engagement plans that effectively engage and inform staff working in non-desk based environments Experience of handling reputation/issues management, including sensitive/contentious matters and advising senior leaders of the appropriate action to take, working autonomously
Desirable
Experience of working in a dynamic, high-profile organisation that is a leader in its filed with a strong brand Understanding of the NHS/healthcare
Skills/Abilities/Knowledge Essential
Highly developed written and verbal communication skills, including copywriting, editing, briefing and presenting complex information clearly and effectively to a range of audiences Highly specialist knowledge in communications and engagement strategies and approaches - ability to distil complex and sensitive information into accessible communications for varied audiences Strong stakeholder management skills with ability to command confidence of the Executive Team, senior managers, senior Charity Leadership Team and clinical staff Demonstrable experience of working with and managing external agencies and partners, ensuring delivery to agreed objectives, quality standards and timescales Expert knowledge of communications methodologies within complex, high-profile transformation programmes (e.g., service change, estates redevelopment, organisational change) with strong planning and organisational skills Exceptional team player - demonstrating strong leadership and team management skills, able to offeer guidance and support and train others in specialist communication techniques as required
Desirable
Digital communications and engagement capability, including using digital channels to enable participation and mitigate digital exclusion
Otherr Requirements Essential
Ability to flexibly work across Trust sites in line with service requirements Demonstrates a proactive, solution-focused approach to problem solving Ability to work effectively under pressure, managing competing priorities and adapting to changing circumstances Demonstrates the ability to contribute to wider Directorate and organisational objectives, supporting cross-functional initiatives where required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Hospital - Chelsea
Fulham Road
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)