About this role
Job summary
This is an exciting opportunity to join our friendly, dedicated, and highly respected team in delivering outstanding, patient-centred care to our local community.
At Abbeyview Surgery, we are committed to continually improving the services we provide. We work collaboratively as a team and alongside our Patient Participation Group (PPG) to identify opportunities to enhance the patient experience and develop innovative ways of meeting the needs of our population. The successful applicant will play a key role in supporting these ongoing improvements and helping to shape the future of our services.
You will work within a supportive and welcoming environment where teamwork, professionalism, and continuous development are highly valued.
Reporting to the GP Partners and Business Manager, you will help ensure the effective day-to-day management of the Practice. This includes supporting the delivery of contractual obligations to NHS England (NHSE) and maintaining compliance with Health and Safety requirements, Information Governance standards, employment legislation, and Care Quality Commission (CQC) regulations.
While experience in a management role within the NHS or primary care is desirable, we welcome applications from individuals with relevant management and leadership experience from a broad range of sectors. We would also be pleased to hear from clinicians and experienced support staff seeking to develop their career in practice management.
Main duties of the job
Working closely with the Business Manager and GP Partner, you will support the efficient operation of the Practice and contribute to the delivery of high-quality services. Key responsibilities include:
Providing oversight and support for HR processes, staff training, and people management.Ensuring compliance with Health and Safety, Information Governance, CQC requirements, and other statutory and regulatory obligations.Acting as a key point of contact for patient communications and engagement with the Patient Participation Group (PPG).Managing and responding to patient feedback and complaints in a professional and timely manner.Supporting workforce planning, rota management, and staff scheduling.Assisting staff with IT systems, digital developments, and practice-wide change initiatives.Supporting the ongoing development and improvement of Practice services.
About us
Abbeyview Surgery is a thriving semi-rural, part-dispensing practice serving approximately 9,000 patients in Crowland, Lincolnshire..
Our multidisciplinary team includes GPs, Advanced Clinical Practitioners (ACPs), Nurses, and Healthcare Assistants (HCAs), supported by a growing range of specialist roles including a Diabetes Specialist Nurse, Physiotherapist, MSK Practitioner, Clinical Pharmacists, Care Coordinator, and Social Prescriber.
We have a strong and inclusive team culture, with all departments working collaboratively to deliver the highest standards of patient-centred care. We believe in supporting one another, embracing innovation, and continually striving for excellence.
Our commitment to outstanding care has been recognised through numerous local and national awards, including:
Carers Quality AwardMacmillan Award for Excellence in Cancer CareGeneral Practice of the YearCollaborative Working with Patients and Other Providers Award
Job description Job responsibilities
Responsible to the GP Partner and Business Manager.
As well as meeting the Practice contractual obligations with NHS England &(NHSE), you will maintain compliance with all aspects of Health and Safety, Information Governance, employment legislation and Care Quality Commission (CQC) Regulations.
Although managerial experience within the NHS is desirable, we are open to applications from a wide range of sectors. The Practice Manager is responsible for overseeing the day to day running of the organisation. You will provide positive leadership and role modelling through your understanding of Human Resources, strategic planning, and finance.
The Practice Manager is integral in leading our team and interacting with all members of staff both clinical and non-clinical. You will need to be approachable and able to deal with a diverse team.
Oversee all aspects of personnel management.
Ensure clinics are staffed and organise cover where needed
Ensure the Practices compliance with the GDPR and FOI along with other relevant legislation and professional information standards.
Oversee implementation of new IT systems and procedures
Ensure all job holders across the Practice adhere to their individual responsibilities for infection control and health and safety, using a system of reporting and risk management (including audits).
Engage with and work with our PPG to improve services of the Practice.
Maintain the Practice Website and keep updated with any changes
Provide regular newsletters and Facebook posts to keep patients informed on changes at the practice
This job description does not include all aspects of the post and as such the Practice Manager will be required to carry out any duties that may be reasonably requested by the GP Partner or Business Manager.
Person Specification
Experience Desirable
GP Management Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Abbeyview Surgery
Address Abbey View Medical Centre
Thorney Road
Crowland
Peterborough
PE6 0AL
United Kingdom
Employer's website https://www.abbeyviewsurgery.nhs.uk/ (Opens in a new tab)