About this role
Job summary
An exciting opportunity has arisen to be part of the Complex Health hub, who enable collaborative working between the following teams to ensure patients with complex needs receive all the support they need through a single pathway while accessing our services: Substance misuse, Learning disabilities, safeguarding, dementia and mental health.
The hub has a vision to facilitate health equality, leading to outstanding care, providing a holistic approach to healthcare collaborating with partners to deliver the best experience and outcomes for service users
Main duties of the job
We are looking for a proactive and organised individual, the post holder will be required to help with the lead the administration tasks related to Safeguarding and the Complex Health hub as well as being responsible for the day to day running of a busy office. The role holder will be required to provide clerical support to a team of health care professionals.
You will:
Act as the first point of contact for enquiries, advise caller on correct action for their enquiry, signpost to staff members within the Safeguarding team and Complex Health hub when appropriate and to resolve queries as agreed Recording safeguarding enquiries speedily and accurately Compile data relating to the teams activities Managing email inboxes Telephone queries Data entry and analysis Receipting and requesting notes Room bookings Arranging multidisciplinary meetings Minute taking Ensure distribution of safeguarding information throughout the trust General office and admin tasks
You will be an experienced administrator, highly motivated with a flexible approach to work with clear and effective communication skills. Being able to prioritise and manage your own workload is essential. There will be a degree of autonomous working. For more information, please contact Chivonne Heath, Directorate Operations Manager, Complex Health Hub, [email protected],
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Assist in the day-to-day management of the administrative team, ensuring tasks are efficiently distributed and deadlines are met, while resolving any staffing issues or operational challenges. Support the management of ESRs and recruitment processes for the department, across identified leads and disciplines. Monitor and manage the administrative workload, adjusting staffing levels during sickness or increased workload, ensuring all duties are covered efficiently. Support the Administration Manager in maintaining accurate patient waiting lists and ensuring compliance with the Patient Access Policy, reducing the risk of breaches. Coordinate administrative tasks related to outpatient and inpatient clinics, ensuring that all activities are efficiently supported and scheduled. Provide core administrative support for the department, inclusive of administering identified departmental meetings and forums, utilising digital tool to record, track and hold oversight of actions as needed. Contribute to service development initiatives by supporting the implementation of new administrative procedures, policies, and processes aimed at improving operational efficiency. Assist in monitoring departmental budgets, tracking expenditures, and ensuring resources are used efficiently, including managing costs related to office supplies, overtime, and staff allowances. Communicate effectively with both internal and external stakeholders, acting as a point of contact for any administrative issues and providing timely resolutions. Ensure compliance with governance frameworks, including data protection, patient confidentiality, and health and safety standards, while conducting regular risk assessments. Support the Administration Manager in handling complaints and incidents, ensuring thorough investigations are conducted and appropriate actions are taken. Assist in staff appraisals and the identification of training needs for the administrative team, fostering professional growth and ensuring compliance with mandatory training.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role
Person Specification
Qualifications Essential
NVQ Level 3 in Administration or equivalent experience Good standard of education, with proficiency in Microsoft Office applications
Experience Essential
Previous experience in a similar administrative role, ideally within the NHS
Desirable
Proficiency in using patient administration systems (PAS) and other relevant IT systems.
Skills Essential
Strong organisational and time management skills
Desirable
Ability to work under pressure and manage competing priorities
Attitude, aptitude Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)