About this role
Job summary
We are currently recruiting for a Switchboard Team Leader to work in our busy 24/7 Switchboard. Your primary site will be the Leicester Royal Infirmary but you will be expected to work at our other Switchboard based at the Glenfield Hospital on occasion.
Main duties of the job
You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to prioritise.
You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a 'can do attitude'.
The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description Job responsibilities
You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to prioritise.
You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a can do attitude.
The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.
Person Specification
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications Essential
GCSE's in English and Maths
Experience Essential
Working in a Call Centre or Switchboard environment
Communication and relationship skills Essential
Able to communicate all levels is very vital in this role.
Equality, Diversity and Inclusion Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address LRI
Infirmary Square
Leicester
LE1 5WW
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)