About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, innovative and motivated Practice Manager to join our team. We are an established practice team in purpose-built premises with a genuine passion for helping our patients lead healthier and happier lives.
Our current registered list size is over 7,700 patients and growing. We are rated Outstanding by the CQC and consistently achieve good QOF attainment.
Main duties of the job
As Practice Manager, you will be a key member of our leadership team, working closely with the Partners to oversee the day-to-day running of the practice. You will take professional responsibility for our administrative staff, ensuring the practice operates safely, efficiently and in line with all contractual, regulatory and legal requirements.
This is an all-round management role requiring drive, determination and the ability to jump into anything. You will champion our practice culture and play a central role in shaping how we deliver high-quality care to our patients.
About us
Our clinical team includes 3 GP Partners, 4 Salaried GPs, 3 Practice Nurses, and a Practice Pharmacist, supported by a dedicated administrative team. We have a trauma-informed yoga therapist in-house a reflection of our commitment to serve the needs of our local population. We are a training practice and an active member of our Primary Care Network (PCN). We are affiliated with the University of Manchester, offering medical student placements.
Job description Job responsibilities
Remain updated on local and national priorities, contractual changes, and regulatory requirements
Contribute to and implement the practices strategic objectives, monitoring performance against agreed KPIs
Lead on continuous improvement initiatives, overseeing development and review of practice projects
Ensure ongoing compliance with CQC standards and all contractual obligations
Financial Management Maintain practice accounts, reconciling to bank statements and liaising with the accountant on annual accounts
Administer staff payroll and pensions (including IRIS payroll), acting as the contact for HMRC and NHS Pensions
Monitor cash flow, manage fluctuations in income and expenditure, and oversee day-to-day supplies procurement
Maximise income from clinical engagement schemes (e.g. QOF, IIF, enhanced services) and PCN resources
HR & Workforce Organise the practice workforce to ensure roles and responsibilities are clear and workload is managed effectively
Oversee GP and nurse rotas and templates to maintain access standards; recruit and deploy locums as required
Lead recruitment, induction and onboarding of new staff in compliance with employment legislation
Manage appraisals, performance, capability, disciplinary processes and staff development
Foster a healthy, energised and cooperative working environment for all team members
Operations & Patient Experience Ensure patients receive outstanding care from the very start of their journey with us
Maintain and evolve systems and processes to reflect best practice and improve productivity
Build and sustain our excellent reputation within the local community
Manage patient feedback and complaints
Liaise regularly with Partners, the PCN, accountants and wider healthcare providers
Person Specification
Qualifications Essential
Degree level education or demonstrable equivalent training & professional experience
Knowledge & Skills Essential
Experience of leading, motivating and managing teams Strong financial management skills, including payroll administration Experience of HR processes including appraisal, capability and disciplinary procedures Ability to manage and prioritise a busy and varied workload Excellent interpersonal, communication and leadership skills Commitment to high-quality patient care and continuous professional development Strong IT skills and experience working with digital systems
Desirable
Previous experience in NHS primary care or healthcare management Knowledge of EMIS Web, Docman or other clinical systems Familiarity with QOF, enhanced services and PCN structures Experience of business development in small to medium-sized organisations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Gorton Medical Centre
Address 2 Clowes Street
West Gorton
Manchester
Greater Manchester
M12 5JE
United Kingdom
Employer's website https://www.westgortonmedicalcentre.co.uk/ (Opens in a new tab)