About this role
Job summary
An opportunity has arisen within the HP EOC for a twelve month secondment full time CFR Dispatch Coordinator. You will be primarily focused on the Dispatching of Community First Responders within specific divisions and assist in the delivery of performance for the Trust. This will be A4C Band 4 with an element of shift allowance, dependent on shifts worked.
The role will also include being Pathways qualified in order to support with 999 & urgent call taking as demand requires.
Main duties of the job
You will be responsible for assessing emergency & non emergency calls received from members of the public & medical professionals, evaluate & allocate appropriate resources suitable within their remit.
Assessment & communication is a vital role to ensure care is provided to our service users.
About us
You will work in partnership with other Departmental and Operational Managers to ensure best practice and business continuity is provided across the whole Trust.
Accountable to the Duty Management Team, you will be responsible for the delivery of the service by providing expert knowledge, skill and leadership in the specialty area of EOC. Specifically the core responsibilities are to:o Deliver and exceed Department of Health and locally agreed standards, including the core elements of Standards for Better Health.o To ensure the effective utilisation of people and vehicles throughout the EOC.o Support the EOC Management Team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.EMAS NHS Trust is an equal opportunities employer and is committed to improving representation from all sections of the community within its workforce. We are keen to promote a positive work-life balance wherever possible and have introduced a series of policies and working practices to support this goal.
EMAS NHS Trust operates a smoke-free environment.
Job description Job responsibilities
The successful candidate must have previous experience of EOC. Demonstrating an ability to dynamically make decisions in a high pressured environment, the ability to work on their own initiative within a close knit team and effective verbal communication skills are vital attributes in the successful candidates.
Due to the 24/7 nature of this high profile environment it will be necessary to undertake unsocial hours working as part of a 10 week rota pattern, only working one shift of the 4 within the weekly rota, this could be covering both day and night shifts.
Please see attached job description and person specification for futher information.
Person Specification
Knowledge, Skills and Personal Attributes Essential
Able to understand statistical information Displays an ability to perform well under constant pressure Willingness to train and mentor staff, strong team player & displays self confidence Flexible working hours (unsociable hours) Willing to undertake training and to attend meetings (sometimes out of shift hours) Knowledge and understanding of Trust policies, procedures and strategy with their application to broader NHS ambulance service issues
Desirable
RSA I Typing/Word Processing Experience of managing the Hems, Urgent or CFR Desk. Knowledge of dispatch protocols.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Midlands Ambulance Service NHS Trust
Address EMAS HQ, 1 Horizon Place, Nottingham
Mellors Way
Nottingham
NG8 6PY
United Kingdom
Employer's website https://www.emas.nhs.uk/ (Opens in a new tab)