About this role
Job summary
To provide high quality, professional reception and administrative duties at Parklane Surgery.
To act as first point of contact for patients and provide general assistance in a positive, friendly and professional manner, ensuring queries are handled efficiently and courteously.
Main duties of the job
Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Undertake general office and reception duties including front desk, telephone and email. Liaise with outside agencies Support colleagues and be a team player Respect confidentiality and data protection rules Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
About us
Parklane Surgery is a 2 Partner GP training practice located in Tonyrefail within easy reach of the M4. We aim to provide patients with high quality health care. We have a well-trained motivated and committed health care team. And are looking for an enthusiastic, motivated person to join our reception/admin team to provide an efficient and comprehensive reception and administrative support service.
Job description Job responsibilities
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointments on the Clinical System (Emis).
Signposting patients to the appropriate service.
Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.
Take telephone messages for practice staff and process according to practice procedures.
Register new and temporary patients accurately onto VISION.
Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to.
Produce repeat prescriptions in a timely manner for GPs signature, ensuring accurate recording on patient records.
Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed.
Ensure reception office is kept organised and tidy.
Scanning documents.
Stamping and processing incoming mail.
Work effectively in a team
Attend staff meetings and training sessions as and when necessary.
Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.
Person Specification
Qualifications Essential
Good standard of education GCSE Maths and English or equivalent IT skills Practical experience of working as a team Experience of using own initiative and multi-tasking Excellent communication skills Understanding of the importance of Confidentiality Team working Flexible working Self-Motivated Remain calm and efficient under pressure Plan and organise work well Friendly, Professional and Confident manner
Desirable
European Computer Driving Licence ECDL Experience of VISION Clinical System Experience of working in a GP receptionist role Ability to speak Welsh
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Parklane Surgery
Address Park Lane
Tonyrefail
Porth
Mid Glamorgan
CF39 8AG
United Kingdom
Employer's website http://www.parklanesurgery.org.uk/ (Opens in a new tab)