About this role
Job summary
We have an exciting opportunity for two Clinical Team Administrators to join the Access and Assessment Team (AAT), based at Northgate Hospital in Great Yarmouth. AAT are a multidisciplinary team and act as the front door for community-based adults and older persons mental health services across Great Yarmouth and Waveney. The team receive all routine and urgent referrals from GP services which they then triage and assess where appropriate.
One position is full time 37.5 hours per week and the other is 15 hours per week. Fixed Term for 9 months.
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.
You will need to be able to work flexibly in response to service needs and the ability to think creatively. Experience of working to deadlines and on your own initiative is also essential.
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as minute taking.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Knowledge Essential
Maintaining administrative / secretarial systems.
Desirable
Knowledge of NHS policy / procedures. Knowledge of medical terminology
Qualifications Essential
NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards Secretarial experience - Intermediate level
Desirable
Knowledge of Trust electronic record system
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working under pressure Working on own initiative with minimal supervision.
Skills Essential
Excellent communication skills Ability to prioritise ICT skills including microsoft Literacy and numeracy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Northgate Hospital
Northgate Street
Great Yarmouth
NR30 1BU
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)