About this role
Job summary
An opportunity has arisen for a Ward Clerk position based on Endoscopy Unit at Royal Albert Edward Infirmary.
The successful candidate will be able to deal face to face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.
The ideal candidate will be well organised, flexible and possess excellent keyboard skills.
Please note this vacancy may close before the specified closing date if a sufficient number of suitable applications are received.
Main duties of the job
This job has a key role within Endoscopy providing clerical, reception and administration support to the Unit.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.
We have a strong, recognised track record in staff engagement and in living our values:
People at the Heart
Listen and Involve
Kind and Respectful
ONE Team
We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.
At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.
Job description Job responsibilities
Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
Work closely with and support the Co-ordinator.
Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
Ensure patients pathway is printed and available for nursing/medical staff.
Scan all pathways for admission.
Ensure name beds are printed out for all patients.
Uses the PAS /MSS system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
Receives and processes mail and specimens, delivering to the correct ward/department.
Carrying out errands between departments.
Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
Establish and maintain an effective filing system.
Planning and Organisational Duties
Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team. Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements. Communications and Key Working Relationships
Attend meetings as requested and report as appropriate to departmental manager and other staff members. To liaise with the admissions department as appropriate for this group of patients. Communicate with all members of the multi-disciplinary team regarding patient care. To treat patients, relatives, carers and colleagues with respect and professionalism at all times. To assist with the timely investigation and resolution of complaints and PALS enquiries. Responsibility for Finance
Assist the departmental manager and deputy manager to ensure the maintenance of and cost effective use of all stock levels within your sphere of responsibility. To be aware of resources and deliver high quality, cost effective care. Responsibility for Human Resources
Participate in Individual Performance Review and staff development. Participate in induction and in-service training and education of learners, nursing staff and other disciplines as appropriate. Responsibility for Health & Safety
To be aware of and promote good health and safety in the workplace for self, patients and colleagues. To ensure compliance with e-compulsory training in moving and handling. Responsibility for Teaching
To participate in teaching, supervision, and monitoring of new ward clerks and junior staff as directed by the departmental manager
Person Specification
Qualifications Essential
Educated to GCSE (or equivalent) including Maths and English or equivalent experience
Experience Essential
To be able to work with frequent interruptions in a busy environment To work efficiently to targets and deadlines. Must work well as part of a team but also able to work on own initiative. To be able to prioritise and manage workloads
Skills Essential
To have keyboard skills To demonstrate a good telephone manner To demonstrate excellent communication skills with all disciplines of staff Good organisational skills To be able to prioritise and manage workloads. Ability to learn quickly and adapt to change in circumstances
Knowledge Essential
Knowledge of general office systems and protocols in a customer related environment Ability to follow guidelines and procedure
Additional Essential
Must be able to work flexibly and where appropriate cover annual leave or sickness Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address Royal Albert Edward Infirmary
Wigan Lane
Wigan
WN1 2NN
United Kingdom
Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)