About this role
Job summary
We are looking for an enthusiastic individual to join our Oncology team as an Outpatient Coordinator. You will work with the Administration teams and the Supportive Management team to ensure staffing levels and patients flow through the department.
The post holder will support the Administration Manager in the day to day supervision of the outpatients teams and will work closely with Service Managers to ensure the quality service.
The post holder will also be responsible for overseeing booking of appointments and procedures, ensuring referrals/requests are dealt with efficiently and targets are met. The post holder will oversee the monitoring and utilisation of the cancer waits ensuring that all necessary slots are filled to meet cancer wait targets.
The post holder should possess the ability to use their initiative, working without direct supervision, organising and taking control of specified duties, escalating where necessary to the Service Manager.
Main duties of the job
Responsible for the supervision of the administrative team, this includes induction of new staff, prioritising workloads and motivating staff to achieve objectives.
Co-ordinating referrals and bookings according to urgency/pathway including 2WW/urgent/routine appointments.
Revieing clinic utilisation and coordinating patients moving forward to met cancer targets and KPI's
To be responsible and accountable for identifying and communicating potential problems at an early stage, liaising with non-clinical and clinical colleagues at all levels.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Identify appropriate training for staff, to facilitate improved performance and personal career development in accordance with Trust policy/procedures.
Coordinate annual leave to ensure adequate staffing levels are maintained at all times, escalating any shortfalls/problems to the Admin Manager.
Give advice and support to staff in relation to Freedom of Information, patient confidentiality in accordance with current legislation.
Manage and coordinate patient bookings, following the outpatient standard operating procedures (SOPs). Maintaining the SOPs so they are updated and audited.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description Job responsibilities
Please see job description for a fully detailed list of the key tasks within this job that is being advertised.
In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert
Person Specification
Training and Qualifications Essential
GCSE Grade C or above or equivalent standard in English and Maths or similar through vocational training oEvidence of commitment to continued learning or improvement through attendances at courses. Excellent IT and keyboard skills
Desirable
Good command of the English language - both written and spoken.
Experience Essential
Proven experience of working within a clerical environment Experience of using hospital systems Trust Patient Administration Systems Proven experience of supervising a team effectively
Desirable
Knowledge of medical terminology Experience of working with a multi-disciplinary team
Communication and Relationship skills Essential
Must be able to clearly and accurately convey information verbally to patients, visitors, carers, GPs, secretaries, Consultants, Directorate Speciality Managers, hospital administrative and clinical staff. Ability and experience to be discerning in sensitive situations oThe ability to deal with conflict in a diplomatic and tactful manner oMust be able to provide advice to staff on the practical application of guidelines and policies The ability to deal with conflict in a diplomatic and tactful manner in sensitive situations Able to provide advice to staff on the practical application of guidelines and policies
Analytical and judgement skills Essential
Evidence of problem solving skills and innovative thinking Business focused and able to interpret and collate performance data
Desirable
Able to work under pressure and to tight deadlines
Planning and organisational skills Essential
Effective organisational and planning skills
Physical skills Essential
Well developed IT skills
Other Essential
Able to work flexibly across both campuses
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Nottingham University Hospitals NHS Trusts
Address City Hospital
Nottingham
NG5 6PB
United Kingdom
Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)