About this role
Job summary
The Partners are looking for a person to work WITH them to make sure the Practice is run efficiently on a day to day basis, that we meet all our Governance responsibilities and clinical objectives.
Darren, Heather and Sim are ideally looking for someone with at least 4 years senior leadership experience in a Primary Care setting. You will be able to demonstrate good leadership and administrative skills. You will support the strategic planning process of the Practice helping the Partners to make long term decisions. It is especially important that you build a good relationship with the Partners and staff and manage the team in an inclusive way. You also will need to demonstrate excellent organisational skills to manage the many demands of a Practice Manager.
Externally you will represent the Practice by being part of the Primary Care Network alongside Darren Baker.
You are supported by an Operational team of Patient Services manager, Contracts and Doctors liaison Manager and a senior Care co-ordinator. Together this team have over 50 years experience in Primary Care.
We may be able to consider the appointment of a part time position but if so we would want the Practice Manager to be available in the morning to trouble shoot the many challenges that often appear first thing in the morning.
The position comes with 25 days a year holiday and an NHS Stakeholder Pension.
Main duties of the job
The Partners are looking for a person to work WITH them to make sure the Practice is run efficiently on a day to day basis, that we meet all our Governance responsibilities and clinical objectives.
Darren, Heather and Sim are ideally looking for someone with at least 4 years senior leadership experience in a Primary Care setting. You will be able to demonstrate good leadership and administrative skills. You will support the strategic planning process of the Practice helping the Partners to make long term decisions. It is especially important that you build a good relationship with the Partners and staff and manage the team in an inclusive way. You also will need to demonstrate excellent organisational skills to manage the many demands of a Practice Manager.
Externally you will represent the Practice by being part of the Primary Care Network alongside Darren Baker.
You are supported by an Operational team of Patient Services manager, Contracts and Doctors liaison Manager and a senior Care co-ordinator. Together this team have over 50 years experience in Primary Care.
We may be able to consider the appointment of a part time position but if so we would want the Practice Manager to be available in the morning to trouble shoot the many challenges that often appear first thing in the morning.
The position comes with 25 days a year holiday and an NHS Stakeholder Pension.
About us
Elsdale St Surgery is a community and family focussed GP Practice offering personal and high quality health care to its 8,000 patients. There are three Partners - Dr Heather Charles, Dr Darren Baker and Dr Simrit Degun.
We are a training Practice for GPs and student nurses.
The Practice are an early adopter of many automation processes already using a variety of AI and automated tools.
Job description Job responsibilities
Job Responsibilities:
Contract Management
Manage all Practice contracts with the support of the Contracts Manager PCN, QOF, Public Health, Local Enhanced Services and others.
Negotiate reviews of current contracts and new contracts. In Hackney we have many contracts which generates a significant amount of our income.
Strategy & Planning
Support the Partners in developing and reviewing the strategy and plans on an annual basis. Provide the necessary detailed information for these discussions.
People Development and Management
Ensure all staff have active development plans with effective appraisals and supervision.
Manage Direct Reportees Contracts Manager, patient liaison manager (care co-ordinator), Patient Services Manager.
External Partner Liaison
This is a key part of the role and will involve liaison with a variety of organisations but in particular:
City and Hackney Integrated Care Partnership.
Well Street Common Primary Care Network.
Local Practice Managers Forum.
Operational Oversight
The daily operations of the Practice are run by your team but it is the Practice Managers responsibility to make sure this is efficient and effective by having good monitoring tools in place.
This includes IT, buildings, suppliers, online systems etc.
We use a system called TeamNet to manage Communications, Governance and HR processes within the Practice and you will be responsible for continuing to develop the use of this. You will become the expert on TeamNet and how to use it.
Marketing and Communications
Develop, implement and embed an effective marketing and communications strategy (internal and external). This includes digital communications and the web site. A current objective is to grow the patient numbers of the Practice. We already have Ai built into our Google reviews process to ensure a quick response to any feedback.
Governance
Ensure clinical and non-clinical governance is effective and well managed CQC, infection control, audits, legal etc. TeamNet underpins much of our Governance processes.
Person Specification
Qualifications Essential
- Good standard of education with excellent literacy and numeracy skills - At least 3 years experience of leadership in Primary Care - Experience of overseeing financial procedures including budget and cash flow forecasting - Experience of working in a Primary Care setting - Experience of performance management, including appraisal writing, staff development and disciplinary procedures - Experience of successfully developing and implementing projects, in a business or charity - Experience of chairing meetings, producing agendas and minutes Skills - Ability to exploit and negotiate opportunities to enhance service delivery - Excellent communication skills (written, oral and presenting) Strong IT skills (generic): - Excellent leadership skills - Effective time management (Planning & Organising) - Ability to network and build relationships - Proven problem solving & analytical skills - Ability to develop, implement and embed policy and procedure - Ability to motivate and train staff Personal Qualities: - Polite and confident - Flexible and cooperative - Excellent interpersonal skills - Motivated and proactive - Ability to use initiative and judgement - Forward thinker with a solutions focused approach - High levels of integrity and loyalty - Sensitive and empathetic in distressing situations - Confident, assertive and resilient - Ability to drive and deliver change effectively - Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Other requirements: - Flexibility to work outside of core office hours when necessary - Disclosure Barring Service (DBS) check - Maintains confidentiality at all times
Desirable
- Leadership and / or Management Qualification - Experience of overseeing financial procedures including budget and cash flow forecasting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elsdale Street Surgery
Address 28, Elsdale St
London
E9 6QY
United Kingdom
Employer's website https://www.elsdalestreetsurgery.nhs.uk/ (Opens in a new tab)