About this role
Job summary
We are seeking a highly motivated and experienced Full Time Medical Receptionist to join our friendly well established practice team with a list size of 6,500 patients based in Springwell Health Centre, Sunderland.
Full time hours - 37
We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team. The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of Emis Web with the ability to work well under pressure and will provide a high-quality patient service.
Main duties of the job
MAIN PURPOSE OF THE JOB
To act as first point of contact in the practice for patients and visitors To deal with a wide range of reception and administration duties. Keeping reception area tidy.
MAIN DUTIES AND RESPONSIBILITIES
Politely greet patients and visitors to the practice. Answering telephone calls and dealing with face to face enquiries. Efficient communication with GPs, Practice Manager, Practice Nurses, attached staff, hospital and other outside agencies. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system. Ensure computerised appointment system is up to date. Respond and direct patients or visitors accordingly. Explain practice arrangements and requirements to new patients. Ensure reception and waiting areas are kept neat and tidy. Undertake administration task as allocated by senior staff. Accurately collecting information and personal details about patients. To have knowledge of how each clinic is run. Advising patients on leaving medical/insurance forms including handling collection of fees. Initiating hospital referrals for patients.Any other duties as designated by practice manager or senior admin staff.
About us
We are a caring and supportive family practice of approximately 8100 patients. We place great emphasis on providing excellent clinical care and working as a strong and supportive team.
Our clinical team consists of 7 GPs, 3 Practice Nurses, 2 Nurse Associate and 1 HCA, admin team of 9. We are a well-established training practice and are strongly committed to staff development with a CQC Rating of Good.
Job description Job responsibilities
MAIN PURPOSE OF THE JOB
To act as first point of contact in the practice for patients and visitors
To deal with a wide range of reception and administration duties.Keeping reception area tidy.MAIN DUTIES AND RESPONSIBILITIES
Politely greet patients and visitors to the practice.Answering telephone calls and dealing with face to face enquiries. Efficient communication with GPs, Practice Manager, Practice Nurses, attached staff, hospital and other outside agencies. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system.Ensure computerised appointment system is up to date.Respond and direct patients or visitors accordingly.Explain practice arrangements and requirements to new patients.Ensure reception and waiting areas are kept neat and tidy.Undertake administration task as allocated by senior staff.Making sure that consulting rooms are fully stocked at times.Accurately collecting information and personal details about patients.To have knowledge of how each clinic is run.Initiating hospital referrals for patients. Any other duties as designated by practice manager or senior admin staff.
Person Specification
Qualifications Essential
Math and English grade A-C
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Broadway Medical Practice
Address Springwell Health Centre
Springwell Road
Sunderland
Tyne and Wear
SR3 4HG
United Kingdom
Employer's website https://www.broadwaymedicalpractice.nhs.uk/ (Opens in a new tab)