About this role
Job summary
Working under the supervision of the Clinical Nurse Specialist and Advanced Nurse Practitioner team, the post holder will provide clinical and pathway coordination support within the nurse-led Urology Diagnostics and Active Surveillance Service.
The role combines direct patient care with pathway management, supporting patients throughout their diagnostic journey and acting as a key point of contact for patients, carers and the multidisciplinary team.
Main duties of the job
The post holder will play a key role in the quality assurance of suspected urological cancer referrals. This will include reviewing referrals to ensure all required clinical information is available prior to clinical triage, liaising with GP practices and other external providers to obtain missing information, and working across multiple IT systems to support the accurate and timely booking of investigations and appointments.In addition, the post holder will support pathway coordination and cancer tracking processes to ensure patients progress efficiently through the diagnostic and treatment pathway. This will involve close liaison with the clinical team, Cancer Services and Patient Pathway Coordinators to support timely decision-making, minimise delays and help ensure compliance with national cancer waiting time standards.
A key element of the role will be to support the implementation, coordination and ongoing monitoring of the QUIC pathway. The post holder will help ensure that the operational processes underpinning the pathway are functioning effectively, that agreed milestones are met, and that the service continues to deliver high-quality, patient-centred care. This will include supporting administrative processes, monitoring pathway activity, identifying potential delays or issues, and escalating concerns appropriately.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description & person specification
Coordinate referrals, investigations, appointments and follow-up care within the QUIC pathway.
Review referrals, obtain missing clinical information and support cancer tracking to ensure patients progress efficiently through the pathway.
Undertake venepuncture, uroflowmetry and bladder scanning, recording and interpreting results within agreed protocols.
Assist with flexible cystoscopy and transperineal prostate biopsy procedures, including patient preparation, procedural support and post-procedure care.
Provide patients with information and education regarding investigations and procedures.
Maintain accurate records across relevant clinical and administrative systems.
Monitor pathway performance, identify delays and escalate concerns appropriately.
Support audit, service evaluation and quality improvement projects.
Contribute to the ongoing development of the Urology Diagnostics and Active Surveillance Service.
Person Specification
Education & Qualifications Essential
oGCSE English Language and Mathematics (Grades A-C) or equivalent oNVQ3 or care certificate
Desirable
oEvidence of continued role development oWillingness to undertake learning and development courses oNVQ4 plus additional training to diploma level equivalent, or equivalent through short courses
Relevant Knowledge & Experience Essential
oMinimum 2 years' experience working as a Support Worker in Urology AfC or Senior Cancer Coordinator Band 4 oExperience in coordinating a patient workload oExperience of multi-professional working oExperience in the use of data management oEvidence of good communications skills oAnalytical & Reflective Skills oUnderstanding of person-centred care oUnderstanding of the health and social care environment oExperience of coach/teaching patients and carers oDemonstrates an awareness of the complex issues when organisations and understands key elements of change management oIntermediate knowledge of national policy and research relating to the cancer diagnostic agenda
Desirable
oUnderstanding of Cancer information and local Support services across the UK. oAwareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies oKnowledge of relevant cancer treatments, interventions and terminology
Skills & Abilities Essential
oIT skills (Microsoft Outlook/Excel/Word) oAble to use own initiative oAbility to work with databases oEffective organisation skills oAbility to perform advanced communication skills with people at all levels oGood observation skills oPractical problem solving skills oAbility to work within a team oAbility to motivate self and others oFlexible attitude to working oAccurate written communication of information oAbility to show empathy and understand the difficulties faced by people affected by cancer oAbility to prioritise own workload oAbility to ask sensitively about information needs oAbility to retrieve information from a wide range of sources and in different formats. oAbility to think widely and analyse problems and develop solutions
Desirable
oEuropean Computer Driving Licence or equivalent
Personal Abilities & Effort Essential
oAble to work without supervision oAble to work under pressure oFlexible oTeam worker oCalm and objective oConfident, yet approachable oActs in a mature manner - both personally and professionally oRecognition of own limitations oDemonstrates enthusiasm oAble to travel between sites oAbility to deal with complex and difficult emotional situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Hospital - Chelsea
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)