About this role
Job summary
Join Our Team as a Medical Receptionist in Stony Stratford, Milton Keynes.
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we would love to hear from you.
Main duties of the job
We are seeking a Medical Receptionist, also known as Patient Navigator, to join our team.
Working hours required:
Monday to Friday 1.00pm to 6.30pm with the opportunity for overtime to cover holiday & sickness.
In this essential role, you'll ensure the smooth running of the reception area, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What We're Looking For
A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.This role does not qualify for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application and throughout their employment.
About us
The Stonedean Practice was founded in 1988. We are a small friendly practice covering Stony Stratford, Old Stratford, Deanshanger and surrounding areas.
We are also part of the Nexus PCN.
Job description Job responsibilities Job responsibilities
Key Responsibilities
Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates.
Person Specification
Qualifications Essential
Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
Prior experience with SystmOne Prior experience in a healthcare or administrative role is desirable but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Stonedean Practice
Address The Health Centre
Market Square
Stony Stratford
MILTON KEYNES
MK11 1YA
United Kingdom
Employer's website https://www.stonedeanpractice.org.uk (Opens in a new tab)