About this role
Job summary
We are pleased to offer an opportunity for a full time permanent Band 3 Screening Officer within the District Nursing Contact Centre.
This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.
You will provide a comprehensive support service to the District Nursing Team which is an integral part of the Adult Community Services Division with the Integrated Care Directorate.
You will be responsible for the processing of new referrals and discharging patients via the relevant trust systems. You will be responsible for managing the relevant team Microsoft Outlook inboxes and relaying messages to the clinical co-ordinators in a timely manner.
The service runs Monday to Sunday between the hours of 08:00-18:00 and you will work 5 shifts per week between these hours and days.
Main duties of the job
To provide a customer friendly, responsive service at all times ensuring all contacts are dealt with confidentially and sensitively To screen and process District Nursing referrals by booking clinic appointments or arranging home visits, in a timely and effective manner, following the correct escalation policy when required. You will need to input patient information and/ or referrals accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data. You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary. To use a range of communication skills to develop excellent working relationships with staff in the team and other users of the service. Receive and respond to a range of enquiries in a courteous and efficient manner To alert the clinicians promptly to urgent referrals and other patient information and to understand and implement escalation processes should they be required To deal with patient enquiries with tact and diplomacy To prioritise and action incoming and outgoing mail, including email, with the timely dissemination of information as required. To demonstrate the ability to communicate effectively using alternative methods when required in order to prevent barriers between staff and patients.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications Essential
GCSE English Language or equivalent
Desirable
ECDL or equivalent qualification NVQ Level 3 or equivalent experience RSA level two or equivalent
Knowledge, Training & Experience Essential
Experience of using Patient Centre Experience of using Microsoft Office Proven work experience in an administrative role Excellent communication and interpersonal skills Experience of working within tight deadlines
Desirable
Previous experience of the DATIX system Experience of using Choose & Book Knowledge of EPR (Electronic Patient Record) Previous Experience in a medical / health care background Experience of G2 typing system Experience of Cisco Finesse system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address St James House
Pendleton Way
Salford
M6 5FW
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)