About this role
Job summary
Are you looking for an administrative based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Team Administrator to join the existing team...
We are currently seeking an enthusiastic and motivated Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich on a fixed term basis for 6 months.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.
This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
Main duties of the job
This role will involve a range of administration duties to meet the needs of our clinical teams and service users, but specific responsibility will be placed upon business process, referrals, data entry and performance compliance. Previous working experience of IT systems is desirable.
The roles and responsibility of this post include but not exclusive to:
Update the Trust's electronic records system, (Lorenzo), inputting information in an accurate and timely manner. This will include the entering and accepting of referrals, updating patient records and transfer of cases to other teams. Experience of Lorenzo would be helpful but full training will be given
Managing Assessment and Triage spreadsheets
Managing Assessment bookings in a prompt fashion and outcomes following assessment
Managing incoming calls
Liaising with other teams
Supporting Clinicians to maintain electronic patient records
Typing of letters
Maintaining and monitoring spreadsheets
Collating and distribution of reports
Undertake other appropriate duties, being adaptable and flexible to service needs across the locality
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications Essential
NVQ 2 Customer Services or equivalent
Experience Essential
Dealing efficiently and politely with both internal and external customers. Data entry or similar role Experience of working in a busy office area
Desirable
Experience of working in the NHS
Skills Essential
Ability to manage and prioritise a variety of tasks. Good interpersonal skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address 80 St. Stephens Road
Norwich
NR1 3RE
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)