About this role
Job summary
Join Our Friendly and Patient-Focused Team
We are seeking a professional, compassionate, and highly organised Receptionist to join our busy GP Practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming environment and ensuring the smooth day-to-day running of the practice.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
We are flexible with working hours for the right candidate with the possibility to look at part-time, full-time or a job share.
Our operational hours are: Monday to Friday 7.45am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm).
Main duties of the job
Key Responsibilities
Greeting patients and visitors in a friendly and professional mannerManaging incoming telephone calls and patient enquiriesBooking, amending, and cancelling appointmentsProcessing repeat prescription requestsHandling patient registrations and updating records accuratelyManaging correspondence and administrative tasksManaging practice email inboxHandling patient letters through workflow and scanning paper documents to patient recordsManage record movements and subject access requestsLiaising with GPs, nurses, and other healthcare professionalsMaintaining patient confidentiality at all timesSupporting the wider practice team to ensure excellent patient careAbout You
We are looking for someone who:
Has excellent communication and interpersonal skillsRemains calm, professional, and empathetic under pressureIs confident using computer systems and learning new softwareHas strong organisational and multitasking abilitiesWorks well both independently and as part of a teamDemonstrates a positive, proactive attitudeUnderstands the importance of confidentiality and patient careDesirable ExperiencePrevious reception, customer service, or administrative experienceExperience within a GP Practice, NHS, or healthcare settingKnowledge of clinical systems such as SystmOne & ICE (training can be provided)
About us
We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focused having ownership, engagement and responsibilities to ensure support and efficiency for achievement.
13,000 registered patients, 4 GP Partners, 2 salaried GPs and as a training practice we have several GP Registrars and Foundation Doctors
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list:
1. Ensure and effective and efficient Reception service is provided to patients and any other visitors to the Practice.
2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
3. Deal with all general enquiries, explain procedures and make new/follow up appointments.
4. Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
6. Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
7. All home visit requests are to be added to the On Call Dr rota promptly.
8. Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
10. Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports.
11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
12. Scanning of relevant documentation to be work flowed for appropriate action.
13. Ensure all George Lloyd files are stored in alphabetical order within the filing system.
14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
15. Use of Microsoft, to support the Practice and non-clinical teams with Word / Excel/ Along with filing, photocopying and scanning.
16. Ensure Reception and Waiting Room is kept neat and tidy.
17. Adhering to the Start and End of Day process.
18. Undertake any additional duties as required by the Practice and appropriate to the Reception role.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
Person Specification
Experience Essential
Experience of working with the general public. Experience with Customer Service Experience of working within a Receptionist position
Desirable
Experience of working in General Practice preferred by not essential
Qualifications Essential
Good standard of Education GCSE Mathematics and English - Grade C or above
Desirable
AMSPAR Reception Certificate NVQ II in Customer Care CLAIT Qualification
Employer details Employer name Roundwood Surgery
Address Wood Street
Mansfield
Nottinghamshire
NG18 1QQ
United Kingdom
Employer's website https://roundwoodsurgery.nhs.uk/ (Opens in a new tab)