About this role
Job summary
We are looking for an organised, compassionate, and highly efficient Service Administrator to join our busy healthcare team. You will be the first point of contact for our patients and the backbone of our daily clinic operations, ensuring a seamless and welcoming environment.
Working Monday - Friday 9.30am to 13.00 hours Remote & onsite
The post holder will act as the DACS Service Administrator and will support the Service Manager with the day to day appointment management for DACS clinical services and High Risk asthma team Clinics on EMIS/Surgery Connect/NHS Mail.
Main duties of the job
The role will involve:
Contacting and booking patients appointmentsTracing and registering patients onto the NICS EMIS system. Sending and managing reminder messages and information leaflets.Checking cancellationsRebooking patients previously triaged.Checking voicemail messagesCheck NHS mail for patient messagesPulling reports from EMIS webKeeping referral spreadsheets up to date.Monitor High Risk Asthma team shared email and liaise with practices as required.
About us
North West Surrey Integrated Care Services (NICS) is a GP Federation working collaboratively with GP practices across North West Surrey to deliver innovative, high-quality healthcare services for local communities. We are committed to supporting patients, practices and staff through partnership working, service development and continuous improvement.
Job description Job responsibilities
JOB TITLE: DACS Service Administrator
REPORTS TO: DACS Service Manager
North West Surrey Integrated Care Services (NICS):
Our Vision
To support our practices and patients by being a lead provider of innovative, responsive and high-quality GP-linked primary care services in North West Surrey, delivering equitable access to primary care services and improving the healthcare of our population.
Our Mission
To support our practices and their patients by providing high quality, responsive and compassionate health care services. We do this by working collaboratively with our practices and other health providers across Surrey.
Our Values
Our values are at the heart of everything that we do and inspire us. Our responsibilities and personal interaction with patients and with others are guided by our core values of working together for our patients, commitment to quality of care, ensuring everyone counts and improving lives.
Job summary:
The post holder will act as the DACS Service Administrator and will support the Service Manager with the day to day appointment management for DACS clinical services and High Risk asthma team Clinics on EMIS/Surgery Connect/NHS Mail.
The role will involve:
Contacting and booking patients appointments
Tracing and registering patients onto the NICS EMIS system.
Sending and managing reminder messages and information leaflets.
Checking cancellations
Rebooking patients previously triaged.
Checking voicemail messages
Check NHS mail for patient messages
Pulling reports from EMIS web
Keeping referral spreadsheets up to date.
Monitor High Risk Asthma team shared email and liaise with practices as required.
This list is not exhaustive.
Confidentiality
Everyone working in or for the NHS has the responsibility to use information and data in a secure and confidential way. Staff who have access to information about individu-als (whether patients, staff, or others) need to use it effectively, whilst maintaining ap-propriate levels of confidentiality. You must be aware of the data protection legislation in relation to data security (confidentiality, integrity and availability) and ensure strict adherence to the provisions therein at all times.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sen-sitive information in relation to their health and other matters. They do so in confi-dence and have the right to expect that staff will respect their privacy and act appro-priately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS staff and other healthcare workers. They may also have access to information relating to NICS as a business organisation. All such information from any source is to be re-garded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to, of the individual, is non-judgmental, and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by NICS as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post-holder will:
Apply NICS policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect their own work.
Participate in audit where appropriate.
Person Specification
Other Essential
* Flexibility to be able to work a full range of shifts * Ability to travel between sites as required
Qualifications Essential
* GCSE English and maths or equivalent * Evidence of ongoing professional development
Experience Essential
* Good communication and interpersonal skills * Customer service Skills * Experience with technology and software.(Microsoft office)Excel and Word * Must be prepared to undertake all mandatory/essential training * Problem solving skills * Attention to detail * Flexible approach to the needs of the department/service
Desirable
* Experience of operating NHS IT Systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Surrey Integrated Care Services
Address Woking Community Hospital
Heathside Road
Woking
Surrey
GU22 7HS
United Kingdom
Employer's website https://www.nicsfed.co.uk/ (Opens in a new tab)