About this role
Job summary
An exciting opportunity has arisen to join the regional West of England Hearing Implant Team, University Hospital Bristol and Weston Trust. The team is based within St Michael's Hospital, Bristol.
We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England. We are looking for an enthusiastic Audiology Support Worker / Administrative Assistant to join our team providing a comprehensive, efficient and effective administrative service and audiology & technical support to patients and team members for the regional West of England Hearing Implant Programme (WEHIP).
To liaise with patients and professionals, both within our multi-disciplinary team and from regional hospitals /centres, around the South West.
We are a small friendly, supportive and busy team who are passionate about our quality of service.
Main duties of the job
To provide support to the clinical and administrative staff within the Hearing Implant Team Manage patient communications via telephone, email and text messages To act as a point of contact for queries from patients, clinical and non-clinical staff and record all patient contact Provide information, support and troubleshooting advice to patients Distribute appropriate information to patients, carers and other professionals according to guidelines and timescales Reception duties To send out batteries and spares and replacement speech processors as requested Complete and send equipment repair reports to implant manufacturers following protocols The post holder should be polite and empathetic to the patient's needs and be able to communicate effectively with hearing impaired patients To show a caring, professional approach towards patients, relatives and carers. This may require acting with resilience to deal with difficult situations/conversations Booking transport, interpreters and creating face to face and virtual appointments as necessary. To work closely with the Administrators, Co-ordinators and other members of the Hearing Implant Programme team to support the smooth running of the programme. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate. Ensure all clerical activity is recorded accurately and timely on Trust's Patient management systems and the specialist Auditbase database
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
Business and Administration Level 3 NVQ or equivalent experience Health & Social Care level 3 or equivalent experience A level or equivalent / higher qualification
Knowledge and Experience Essential
Clerical/administrative experience including reception Experience of dealing with the public, both on the telephone and in person
Desirable
Experience of, or enthusiasm for, working with clients with hearing impairment Knowledge of data protection act and patient confidentiality Knowledge of cochlear implants and bone anchored hearing aids Previous NHS experience other healthcare based support Experience of using Patient Administration Systems
Skills and Abilities Essential
Excellent written, oral and interpersonal and communication skills Ability to work independently, managing own workload Effective organisational skills and time management Excellent IT skills including Microsoft, Windows, Excel packages and any other systems required Effective and polite manner when dealing with people, both face to face and on the phone Attention to detail
Desirable
Confidence to handle difficult conversations with patients, relatives and carers
Aptitudes Essential
Able to react to issues that arise at short notice efficiently and calmly, using own initiative and judgment as necessary Attention to detail across all areas of work To uphold a supportive, helpful enthusiastic team attitude Upholding Trust's values: Supportive, Respectful, Innovative, Collaborative Enthusiasm for learning
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address St Michaels Hospital
Southwell Street
Bristol
BS2 8EG
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)