About this role
Job summary
Moulton Surgery is a NHS general practice that has been in existence for over 100 years. Our aim is to provide a traditional style of personal, accessible, family medical practice delivering high quality evidenced based care in an environment that encourages innovation. We have a strong team to provide this.
We are looking to recruit a flexible, self-motivated and hardworking person to join our busy administration department.
To undertake a range of administrative duties for the Practice Team.
To work in accordance with written protocols and procedures to ensure accuracy and compliance.
To build productive relationships with all work colleagues and other key external personnel.
Main duties of the job
Looking for someone to work Monday, Tuesday, Wednesday and Friday 8am - 4/5pm. Total of 32 hours per week.
To undertake administrative and secretarial duties for the Practice Team.
To work in accordance with written protocols and procedures to ensure accuracy and compliance.
To build productive relationships with all work colleagues and other key external personnel.
About us
Our vision is to help our patients lead the best possible life from the cradle to the grave.
14,550 patients, Semi-rural, low deprivation, dispensing, high QoF achievement, CQC Good rating Branch surgery at The University of Northampton Strong social prescribing and wellbeing ethosSupportive clinical team of 4 Partners, 3 Salaried GP's, 2 ANPs, 1 ACP, 4 Practice Nurses, 1 HCA. Excellent non-clinical team to include Receptionists, GP Administrators, Patient Service Lead, Operations Lead, Deputy Practice Manager and Practice Manager. A range of PCN ARRS staff to include Clinical Pharmacists, Pharmacy Technicians, Physiotherapist, Ageing Well Nurse, Safeguarding Co-Ordinator, Social Prescribers
Job description Job responsibilities
Job Summary:
To undertake administrative and secretarial duties for the Practice Team.
To work in accordance with written protocols and procedures to ensure accuracy and compliance.
To build productive relationships with all work colleagues and other key external personnel.
To help achieve our charter:-
Our Vision: To help our patients lead the best possible life from the cradle to the grave
Our Mission: To deliver the most effective and personalised Health and Wellbeing service that improves Quality, Outcomes and clinical standards for all of our patients
Our Values: Effective, Compassionate, Safe & Valued
Job Responsibilities:
Undertake the following administrative tasks in conjunction with the other members of the administration team:
Daily Maintenance and processing of computer links/tasks/transactions with applicable Registration Department and Hospitals.
Producing the doctors rota, entering onto the computer, and producing the
weekly room rota. Support in producing nonclinical staff rotas.
Deal with computer problems as they arise, including printer and cartridge problems. Keep a log of queries and a log of the printer status on each computer. Keep a log of IT queries referred to the helpdesk.
Maternity Service administration.
Patient registrations, Temporary Residents, Immediate and Necessary
Changes of address
Deductions
Registration Department enquiries
Processing electronic correspondence ie OOH reports and hospital correspondence and other SystmOne tasks.
Vaccinations and immunisation administration
Stationery and prescription ordering.
Cervical cytology administration including prior notification lists, quarterly targets and audits.
Taking telephone calls and answering queries.
Process Anima online requests
Taking daily post to the Post Office at the end of the day on a rota basis.
Requesting of notes from off-site storage as necessary.
Processing incoming and outgoing internal mail bag and distributing mail etc as required.
Setting up and administration of clinics (ie asthma, diabetic, flu) including sending out appointment letters to patients
Typing and administration of private work ie medical reports, solicitors requests. To include invoicing, reconciling paid invoices and chasing unpaid invoices.
Chasing hospital appointments and obtaining urgent appointments when required.
Undertake scanning of letters and reports onto patient notes when required in-conjunction with other members of the administration and reception teams when required.
Read coding of incoming correspondence and summarising of new patient notes onto the clinical system in a timely manner and according to practice protocols.
Provide administrative support to the Practice Nurses during childhood vaccination clinics.
Provide annual leave and sickness cover to other members of the Administration Team.
Provide Medical Secretarial cover if there are staff absences.
Provide administrative support to both adult and children safeguarding, patient discharged from secondary care, research, GP training programme, PAC meetings.
Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications Essential
Good standard of education
Desirable
Customer Service qualification Clinical Coding qualification
Experience Essential
Administration skills Analytical skills Competent IT skills Good telephone manner, even when under pressure Excellent interpersonal, verbal and written communication skills Clear and concise Enthusiastic, honest and reliable Ability to prioritise work to ensure deadlines are met Ability to resolve problems & work with colleagues to implement solutions
Desirable
SystmOne competent Experience of working in a GP practice Able to tolerate stress and manage appropriately within a busy environment Knowledge of medical codes and terminology
Employer details Employer name Moulton Surgery
Address 120 Northampton Lane North
Moulton, Northampton
Northants
NN3 7QP
United Kingdom
Employer's website https://www.moultonsurgery.co.uk/ (Opens in a new tab)