About this role
Job summary
We are looking to recruit a new member of staff to our admin & reception team within the GHC Eating Disorders Service.
In the Eating Disorders Service we consider our admin team key to the ability of our clinicians to go about their work and underpins how our service works. As such we want to invest in our administrative staff here. We provide monthly high quality supervision to support people in their role and career aspirations. We try very hard to understand the difficulties and pressures working for an admin team within a complex clinical area like eating disorders. As such, our team here benefits from a regular reflective session with a clinical psychologist to support with the pressures of the job. There is a monthly meeting for the whole admin team with service management to address concerns and aid communication. We also offer bespoke training to help within the domain of eating disorders covering such things as communication with eating disorders patients and medical terminology.
We are offering this role full time but we are very happy to discuss applications for part time.
If you have any questions about this role please get in touch and we will be delighted to help and we look forward to discussing your application.
Main duties of the job
The role will mean being the first person that our service users come into contact with so we are looking for a welcoming person to help our service users feel safe and know that they have come to the right place. In addition the role on reception will also involve guiding people to where they need to be and answering the phone to concerned service users and family members.
The role will also involve administrative duties such as electronic filing and updating electronic patient records, responding to emails, sending out and receiving letters, taking meeting minutes, updating electronic staff rotas and using the printer/scanner. Please see the job description for greater detail on this.
The main attributes we will be looking for in a candidate will be an ability to be welcoming to service users, and to handle often distressed and distressing conversations with service users and families. We are looking for someone who is organised and trustworthy who is able to underpin the work of our clinicians. Gathering information from phone calls or emails and passing it on in a reliable prompt way. A person who can be trusted to work as the link between clinician and patient through letters and phone calls.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visithttps://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications Essential
GCSE level education or equivalent European Computer Driving Licence (ECDL) or equivalent
Experience Essential
Experience working in Administrative role Evidence of experience using Microsoft
Desirable
Experience working in a health care administrative role Experience working within mental health
Communication Skills Essential
Good communication skills both written and verbal particularly when dealing with sensitive issues Ability to prioritise tasks and manage time effectively
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Brownhills
St Pauls Medical Centre, Swindon Rd
Cheltenham
GL51 9EZ
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)