About this role
Job summary
This is a full time post.
Are you passionate about improving Mental Health services and driving meaningful change across a complex health and care system? We are looking for a dynamic and motivated Mental Health Transformation Manager to join our Operations and Transformation Directorate and play a pivotal role in shaping the future of our services.
You will support the Head of Transformation in delivering the Trusts transformation, improvement, and digital optimisation priorities. You will work closely with clinical and operational colleagues to map and analyse pathways, identify opportunities for standardisation and efficiency, and design improved processes that enhance patient experience and reduce unwarranted variation.
The role offers the opportunity to lead and contribute to divisional transformation portfolios, including pathway redesign, productivity improvements, and the development of future state operating models. You will bring high quality analytical insight, programme management discipline, and a collaborative approach to ensure improvements are evidence based, measurable, and sustainable.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
Lead the design, development, and delivery of transformation initiatives to improve efficiency, quality, and consistency across operational and administrative processes within the mental health division.
Work collaboratively with digital, operational, and corporate teams to identify opportunities for automation, standardisation, and process optimisation.
Working with the performance and operations teams, develop and maintain directorate-wide performance frameworks, ensuring accurate reporting, analysis, and escalation of key metrics for mental health transformation programmes.
Lead end to end process reviews, using recognised improvement methodologies to diagnose issues, map workflows, and implement sustainable solutions.
Coordinate and contribute to the development of business cases, project documentation, and transformation proposals to support organisational decision-making for mental health services.
Engage and influence senior stakeholders, facilitating change adoption, building consensus, and supporting cultural and behavioural change.
Ensure robust governance and risk management across mental health transformation programmes, including maintaining risk registers, action plans, and assurance documentation.
Promote continuous improvement, embedding best practice, supporting capability building, and championing innovation across the directorate.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
Working in line with our Trust values, you will demonstrate professionalism, integrity, and a commitment to high quality service. You will be a visible and approachable presence within services, building strong relationships with staff, service leads, and system partners. As a positive representative of the Trust, you will support joined up working across pathways and contribute to improved outcomes, better experiences, and a more efficient health and care system.
You will develop materials such as process maps, improvement charters, and patient stories to support teams in planning and delivering change. You will also help identify opportunities for digital innovation, automation, improved use of technology, ensuring transformation activity reflects national best practice, local context, and the voices of patients and staff.
If you are enthusiastic about driving improvement, skilled in analysis and programme delivery, and committed to making a difference in Mental Health care, we would love to hear from you.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Experience Essential
Has previously worked in healthcare and / or has a strong understanding of the system. Managing change management programmes and projects. Experience of leading medium to large scale projects through to successful delivery. Experience of partnership working across health/social care organisations, and engaging with clinical staff, patients, and other key stakeholders in collaborative projects. Experience of drafting briefing papers and correspondence.
Qualifications Essential
Degree plus masters level qualification or equivalent experience. Evidence of Continuous Professional Development relevant to the role. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria Essential
I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address 2 Kings Court
Charles Hastings Way
Worcester
Worcestershire
WR5 1JR
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)