About this role
Job summary
A vacancy has arisen for a full time Band 3 administrator to come and work within our busy and friendly team, the Adult Psychology Service.
We are looking for a motivated and enthusiastic individual with strong attention to detail, to provide comprehensive administrative support to the team.
The successful candidate will require ability to multi-task and work flexibly to manage the workload in accordance with agreed quality standards, and demonstrate a good knowledge of Microsoft Office programmes including Outlook and Word.
The post will be based at 30 Maiden Castle Road, Dorchester.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
To ensure the provision of a professional and efficient and confidential administration service and a high standard of customer care.
Provide information to patients, staff, carers, relatives, G.Ps and Community Mental Health Teams, relating to appointments, patient care, service pathways and meetings. This should be done alongside the maintenance of computer systems, spreadsheets and databases that are required by the team.The role also requires answering the phone, using sound communication skills, sometimes being required to respond calmly to challenging or aggressive communication from patients.
You will also be required to maintain Excel databases, in addition to assisting with audits and surveys.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Person Specification
KNOWLEDGE, SKILLS AND TRAINING Essential
RSA Standard II Word Processing or equivalent Use of Excel databases Good communication skills (written, verbal and telephone manner)
JOB SPECIFIC EXPERIENCE Essential
Previous experience working in a busy office
INFORMATION TECHNOLOGY Essential
Good knowledge of Microsoft Office and use of the Internet
PERSONAL QUALITIES/ATTRIBUTES Essential
Enthusiastic and motivated with a positive approach to work Ability to work on own initiative whilst being a team player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address 30 Maiden Castle Road
Maiden Castle Road
Dorchester
DT1 2ER
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)