About this role
Job summary
We are seeking a reliable and organised individual with a strong attention to detail to join our busy practice team as a Prescription Clerk. The successful candidate will play a key role in processing prescription requests efficiently and safely, ensuring patients receive their medication in a timely manner.
Hours: 20 per week over 5 days
Salary: TBC
Main duties of the job
Processing repeat prescription requests in line with practice protocols
Managing prescription queries from patients, pharmacies, and clinicians
Liaising with GPs and clinical staff regarding medication requests
Ensuring accurate data entry and record-keeping
Monitoring prescription inboxes and actioning requests appropriately
Supporting medication reviews and ensuring systems are up to date
Maintaining confidentiality and adherence to data protection standards
About us
Brookvale Practice serves a population of approximately 8,700 patients and is based in Runcorn, Cheshire with excellent motorway links to Manchester, Liverpool, and North Wales.
We operate a Total Triage model, supporting safe, efficient, and timely access to care for our patients.
Our experienced and supportive clinical team includes:
10 GPs
1 Clinical Pharmacist
2 Practice Nurses
1 Nursing Associate
ARRS roles, including a Clinical Pharmacist and Pharmacy Technician, and Mental Health Practitioner
2 GP Assistants (GPAs)
This is supported by 12 friendly and dedicated reception and administration staff.
You will be joining a welcoming and innovative team that values high-quality, patient-centred care. We are a well-established training practice, rated Good by the CQC following our inspection in November 2023.
Job description Job responsibilities
The following are the core responsibilities of a Prescription Clerk in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Support in the management of prescriptions request, ensuring they are processed accurately and efficiently
b. Accurately detail information on patients records within the clinical system
c. Process prescription requests received by any means of communication in accordance with practice protocol
d. Produce prescriptions for the GP to sign in an acceptable timeframe
e. Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe
f. Generate requests for medication on behalf of the patient for non-repeat items
g. Actively encourage patients to reconcile medications to facilitate monthly collections
h. Discuss with patients their requirements, encouraging patients to order only what they require
i. Act upon compliance issues, liaising with the appropriate clinician
j. Ensure medication reviews are arranged by maintaining an accurate recall system
k. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients
l. Initiate contact with and respond to, requests from patients, team members and external agencies
m. Manage all queries as necessary in an efficient manner
p. Undertake a broad spectrum of administrative duties commensurate with the role
q. Be an integral part of the general practice team
r. Undertake all mandatory training and induction programme
s. Maintain a clean, tidy, effective working area at all times
t. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Person Specification
Knowledge and skills Essential
Excellent communication skills and effective in communicating and understanding patient needs Ability to use own initiative, discretion, and sensitivity Ability to work as a team member and autonomously Sensitive and empathetic in distressing situations Clinical IT system user skills and the ability to record accurate notes Punctual and committed to supporting the team effort Clear, polite telephone manner Flexible and cooperative Motivated Demonstrate personal accountability, emotional resilience and ability to work well under pressure
Desirable
Good organisational skills Demonstrate personal accountability, emotional resilience and ability to work well under pressure
Other requirements/wider responsibilities Essential
Disclosure Barring Service (DBS) check
Qualifications Essential
A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Experience Essential
Experience of working with the general public Experience of working in a healthcare setting
Desirable
Experience of administrative duties and/or as prescription clerk
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brookvale Practice
Address Hallwood Health Centre
Hospital Way
Runcorn
Cheshire
WA7 2UT
United Kingdom
Employer's website https://www.brookvalepractice.nhs.uk/ (Opens in a new tab)