About this role
Job summary
We are recruiting for zero hour receptionists to join our team across two sites at Winterton and Burton Upon Stather to support our current reception team with holiday and sickness cover.
Flexibility, good team working skills, coupled with the ability to work efficiently unsupervised is essential, along with the desire to deliver an outstanding patient experience.
Main duties of the job
Welcome patients as they arrive at the practice while covering the front desk and also dealing with patient enquiries by telephone.
Make NEW and FOLLOW UP appointments for patients on the medical computer system via telephone, face to face and Klinik (online service)
Implement Care Navigation while assessing patient appointment needs and direct to the most appropriate clinician / service.
Deal with patient enquiries and raise queries with the clinical team and feedback outcomes to the patients.
Other duties as directed by the job description
Correspondence Management Administration: Deal with incoming mail and pathology received by the practice. Read through correspondence to pick out any follow up actions and direct to appropriate member of the clinical team for action. Deal with any actions from correspondence that can be completed by the administrative team. Read code information onto patient records. Deal with follow up actions as directed by the clinical team, such as contacting patients to book for follow up tests or feedback information as directed. Work to practice protocols in management of incoming mail/pathology.
About us
We are a rural GMS training practice caring for 10,000 patients, half dispensing, a provider of surgical services and a high QOF achiever. Staff including: GPs / Administrators/ Secretaries/ Receptionists/ Dispensers/ Pharmacists/ Nurse Practitioners/ Surgical Unit Staff/ Practice Nurses/ HCA's/ Cleaners and Apprentices.
Good local schools and road networks.
Job description Job responsibilities
The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception.
To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming
To answer telephones promptly ensuring that all in-coming lines are covered at all times
To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
Advise patients of any actions or advice requested by Clinicians
Signposting patients appropriately to most appropriate services
Undertake a variety of administrative duties including, scanning, photocopying and filing
Tidying of Reception area
Dealing with Home visit requests
Accurately maintain patients' basic demographic data on computer
Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions
Understand and adhere to all practice procedures and protocols relevant to your role
Change doctors names in waiting room and on doors if necessary
Check the Duty Dr and or GP Registrar aware of all planned and approved visits
Print FP10 and labels as required for repeat medication requests
Understanding practice policies and protocols
Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible
Job Title: Correspondence/Pathology Administration Clerk
To ensure that all incoming and internal patient correspondence is stored on/in the patients medical record and relevant information is coded.
To be able to locate documents as needed by the clinical and non-clinical staff
To carry out administrative related tasks as delegated by the doctors and non- clinical staff and ensure actions required by the clinical team are highlighted.
Duties and Responsibilities
Take action as directed by other team members Follow practice protocols to ensure consistent and high-quality care is provided to our patients Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible. Action pathology tasks as directed by cliniciansScanning duties
Open, sort and date stamp all incoming patient-related mail Responsible for checking practice NHS mail inbox and distribute contents accordingly. Hospital letter coming through NHS mail to be attached to patient records Action incoming electronic mail tasks, i.e., NHS 111, Out of Hours correspondence and hospital letters Scan patient-related documents onto their medical record where an action is required by the clinical team and raise a task to alert the requirement for action Read code relevant information on patient record as agreed by the clinical team and as per practice protocol and deal with any administrative actions Forward the document via task to the doctor or nurse who initiated the referral or who is most appropriate to receive the information in line with the practice protocol Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescaleCoding
Identify relevant clinical information contained in patient correspondence Code and free text the clinical information on to the patient record Deal with queries relating to codingCorrespondence Actions
Contact patients and advise of GP actions from incoming hospital letters in a timely manner Create and update tasks relating to correspondence actions in the event the patient cannot be contacted on first attemptPathology
Distribute pathology results twice daily to clinicians working that day due to clinician absence as per practice protocols
Action tasks generated by clinicians in relation to pathology results
Action repeat pathology task inbox, making relevant appointments as needed
Monitor repeat pathology appointments booked to ensure patients attend
Personal qualities
The applicant should be able cope with working in a hectic environment
Be helpful and friendly towards patients
Have the ability to work as part of a team
Be flexible and available to work
This list is not exhaustive and can be amended to reflect the Practice needs
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Essential
Experience of working in a reception/ admin environment
Desirable
Experience of working in a GP practice. Experience of working as a Doctors Receptionist
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Winterton Medical Practice
Address Manlake Avenue
Winterton
Scunthorpe
DN15 9TA
United Kingdom
Employer's website https://www.wintertonmedicalpractice.nhs.uk (Opens in a new tab)