About this role
Job summary
Regal Chambers Surgery is looking for a friendly, organised and reliable Receptionist to join our busy and supportive team. This role is for 15 hours per week, working Thursdays and Fridays, with flexibility to work shifts between 7:45am and 6:45pm.
As the first point of contact for our patients, you will play a vital role in providing excellent customer service, managing appointments, handling telephone enquiries, and supporting the smooth day-to-day running of the practice. Previous reception or customer service experience is desirable, although full training will be provided.
We are looking for someone who is professional, compassionate, able to work well under pressure and committed to delivering high standards of patient care.
Why join Regal Chambers Surgery? We are a well-established, patient-focused GP practice with a strong team ethos. We value our staff and offer a welcoming working environment, ongoing training opportunities, and the chance to make a real difference to the local community every day.
If you enjoy helping people and thrive in a fast-paced environment, we would love to hear from you.
Main duties of the job
Managing patient enquiries both in person and over the telephone, providing a professional and friendly first point of contact.Processing online consultation requests through AccuRx and supporting the practice's total triage model.Adding patient requests to the duty doctor workflow and contacting patients following clinical assessment to arrange appointments where required.Completing online consultation forms on behalf of patients who are unable to access or use online services.Processing prescription requests and assisting with medication-related enquiries.Registering new patients and maintaining accurate patient records.Signposting patients to the most appropriate healthcare professional or external service.Booking blood test appointments and completing the necessary request forms.Liaising with community services, hospitals and other healthcare providers to support patient care.Responding to general patient queries and providing administrative support to the wider practice team.Maintaining confidentiality and ensuring all work is completed in line with practice policies and NHS regulations.
About us
Regal Chambers Surgery is a friendly, well-established GP practice in Hitchin, Hertfordshire, providing primary care services to approximately 12,500 registered patients.
The practice is led by eight GP Partners and supported by a multidisciplinary team including GPs, Minor Illness Nurses, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, reception staff and an experienced administrative team. Together, we deliver safe, effective and patient-centred care to our local community.
As a teaching and training practice, we host GP Registrars in their final year of training and undergraduate medical students from the University of Cambridge, promoting continuous learning and professional development.
We pride ourselves on maintaining a supportive, welcoming and inclusive workplace culture. Teamwork, respect and professionalism are at the heart of everything we do. While primary care can be busy and demanding, we work together to support one another and provide the highest standards of patient care.
We value our staff and encourage a positive work ethic based on compassion, accountability, flexibility and a commitment to excellent service.
Job description Job responsibilities
As a GP Receptionist, you will be the first point of contact for patients and play a key role in supporting the smooth day-to-day running of the practice. Duties include managing patient enquiries, processing online consultation requests through AccuRx, booking appointments following clinical triage, processing prescription requests, registering new patients, arranging blood tests, signposting patients to appropriate services, and liaising with community and hospital providers. The role requires excellent communication, organisational and customer service skills, with a commitment to delivering high-quality patient care in a busy primary care environment.
Person Specification
Qualifications Essential
GCSE Grades A to C in English and Maths
Desirable
Qualified to NVQ Level 2/3 in Health and Social Care
Experience Essential
Experience of working in reception and experience working with people
Desirable
Experience of working in a GP practice (preferably having used Systm1) Experience of working in Primary Care or healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Regal Chambers Surgery
Address 50 Bancroft
Hitchin
Hertfordshire
SG5 1LL
United Kingdom
Employer's website https://www.regalchambers.co.uk/ (Opens in a new tab)