About this role
Job summary Package Description: As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to: Salary from £26,250 depending on experience with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year. We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team in our Developmental Paediatric Service. Working hours will be between 9am - 5pm Monday to Friday. Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days. In this role, you will provide day-to-day leadership and back office support to our Developmental Paediatrics Service. This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patient-centred administration.
Main duties of the job As a Business Support Team Leader, you will provide day-to-day leadership in our Developmental Paediatric Service. Your responsibilities include managing appointment bookings, overseeing referrals, and communicating with parents and carers. We value leadership and management experience with strong communication skills. You'll lead a supportive environment for both the admin team and the families we serve. We offer a permanent position in Woking with a salary range of £26,250 to £27,387. Benefits include access to group pension, free refreshments, discounts on purchases, mental and physical wellbeing support, eLearning opportunities, and an open culture encouraging innovative ideas.
About us HCRG Care Group is committed to changing lives through transforming health and care services. We are dedicated to maintaining a supportive and open culture within our organisation, welcoming staff contributions to improve and innovate. Our Surrey Child and Family Health Services team is integral to supporting families. We facilitate professional development through The Learning Enterprise, our learning and development team. We encourage a positive working environment where initiative is recognised and rewarded. We provide integrated health and wellbeing services, offering practical help and career development opportunities, with a focus on delivering quality, patient-centred care.
Job description Job responsibilities Package Description:
As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
Salary from £26,250 depending on experience with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team in our Developmental Paediatric Service
Working hours will be between 9am - 5pm Monday to Friday.
Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days.
In this role, you will provide daytoday leadership and back office support to our Developmental Paediatrics Service.This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patientcentred administration.
We are looking for someone with leadership and management experience, excellent communication skills, and a proactive approach to supporting colleagues.You will play a key part in creating a positive, well-organised and supportive environment for both the admin team and the families we serve.
If you are a confident, people-focused leader with experience in administrative services, wed love to hear from you
Main Responsibilities Provide supportive daytoday leadership for the administrative team, including supervision, onetoones, absence management, appraisals, training, and fair workload allocation. Communicate clearly, professionally and confidentially with colleagues, parents and external partners. Work closely with managers and senior practitioners to ensure referrals, appointments and service timelines are consistently met. Manage verbal and written communications, ensuring information is shared promptly and accurately. Represent the Business Support function at meetings, contributing to discussions and continuous service improvement. Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues. Support recruitment activities, including shortlisting, interviewing and onboarding new team members as directed by the Business Support Manager. Prioritise your own workload while coordinating the teams tasks effectively in a busy, fastpaced environment.Ideal CandidateEssential
Good general education to at least GCSE level or equivalent, including Maths and English. Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level. Administrative experience in a busy, customer facing environment. Line management experience. Excellent planning and organisational skills and ability to meet deadlines. High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Ability to work with discretion, sensitivity and maintain confidentiality. Ability to prioritise and manage own workload and that of the team, in a busy environment. Experience of HR processes.Desirable
Previous health or social care experience. Knowledge of clinical systems or databasesOther requirements: the successful applicant will need to be a car driver
Please see attached Job Description for full Personal Specification.
Person Specification
Qualifications Essential
Essential qualifications include a good general education to at least GCSE level or equivalent, with Maths and English, and relevant experience to NVQ 4 level. Candidates should possess administrative experience in a busy, customer-facing environment and line management experience. They must have excellent planning, organisational, and computer literacy skills, specifically with Microsoft Office, as well as strong interpersonal and communication skills. The ability to work as part of a team, and manage workloads with discretion and confidentiality is required. Experience of HR processes is essential. A car driver license is also required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Woking
GU3 1LR
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)