About this role
Job summary
The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.UHL has one of the largest Imaging departments in the
NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.
The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.
Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.
Main duties of the job
BASE: Your primary base will be one of the 3 UHL sites , however travelbetween UHL's hospital sites maybe required. UHL Hopper bus provided for travel if required.
HOURS: 37.5 hrs
REPORTS TO: Administration Managers
ACCOUNTABLE TO: CMG
Are you a warm, friendly and approachable person who understands the impact of what you do?
Are you excited aboutbeing part of a very friendly and dynamic team?
We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service.
You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team
You will co-ordinate and manage the reception, appointments service, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.
Previous experience in a healthcare setting would be an advantage however not essential as full training will be provided, we encourage applications from all backgrounds.
Make this your golden opportunity for an interesting and rewarding career in the NHS.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description Job responsibilities
To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion Receive and open incoming post for your core service taking appropriate action as necessary. Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information. Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities. Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate. Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer
Person Specification
Training & Qualifications Essential
Educated to GCSE including grades A-C in Maths and English IT knowledge and experience of using multiple IT systems
Desirable
Experience in Microsoft Excel packages including Word & Excel
Experience Essential
Previous clerical/admin experience The ability to interact with others and work in a team Experience in taking/making telephone calls in a busy office environment
Desirable
Understanding of the Radiology systems (CRIS, PATIENT CENTRE) Familiar with medical terminology
Communication and relationship Essential
Excellent communications skills Can multi task and use own initiative Be able to work as part of a team and independently
Analytical and Judgement skills Essential
Can work under pressure To be proactive in raising any issues
Desirable
Experience of working in the NHS and using multiple systems
Planning and organisation skills Essential
To be able to prioritise and manage workload to meet deadlines The ability to adapt to changing demands Well organised and paying attention to detail
Desirable
Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected
Equality, Diversity and Inclusion Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role Essential
Work the hours required To be able to use/look at computer for long period of time. To have an understanding of Data Protection Act Flexible attitude to work
Desirable
Awareness of clinical governance
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Radiology
Glenfield Hospital
Groby Road
LE3 9QP
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)