About this role
Job summary
We are looking for a friendly, organised and customerfocused Receptionist to join the Corporate Services team at Scorex House, the new headquarters of NHS West Yorkshire Integrated Care Board.
This role sits at the heart of the organisation, providing frontofhouse support and helping to ensure the smooth daytoday running of our main office base. You will be part of a small, supportive team working closely with Corporate Services colleagues, wider ICB teams, and external visitors and partners.
Main duties of the job
As the first point of contact for staff, partners and visitors, you will play a key role in creating a welcoming, professional and wellmanaged environment. The role is varied and combines reception duties with administrative and facilities support, including answering and directing telephone calls, managing post and deliveries, coordinating meeting room and desk bookings, and ensuring rooms are set up and ready. You will also support virtual and facetoface meetings and events, maintain visitor signin and health and safety procedures, and help monitor shared office spaces and facilities.
We are looking for someone who enjoys working with people and delivering a high standard of customer service, is well organised and flexible, and can manage competing priorities in a busy environment. You will be confident using Microsoft 365 and telephone systems, understand the importance of confidentiality, data protection and equality, diversity and inclusion, and be able to work effectively both independently and as part of a wider team.
The postholder will be expected to manage a steady daily workflow, responding promptly to enquiries, balancing multiple requests, and maintaining accurate records and systems. The role suits someone who enjoys routine, structure and regular interaction with people, and who can work calmly and efficiently while meeting daytoday service expectations.
About us
NHS West Yorkshire ICB works to improve population health and reduce inequalities, addressing diverse community needs. As part of the West Yorkshire Health and Care Partnership, we collaborate with local councils, health providers and community organisations.
We value diversity as a strength that enhances creativity and patient outcomes. Committed to fostering an inclusive and supportive workplace, we prioritise wellbeing and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristics.
We support Carers with a Carer friendly environment and a working Carer passport. As a Mindful Employer, we support employees and applicants with mental health conditions. As a Disability Confident Employer, we guarantee interviews for suitable applicants meeting the essential criteria. Please let us know of any required adjustments.
Note:This advert may close early due to high application volume, or be paused or withdrawn in line with our policies if an applicant at risk or on pay protection applies.
Job description Job responsibilities
This is a peoplefacing role, ideal for applicants who enjoy regular interaction and take pride in creating a welcoming, professional environment. As the first point of contact for staff, partners and visitors, the role offers visibility, purpose and the opportunity to make a positive first impression every day, within a modern headquarters setting at Scorex House.
The role provides a reassuring balance of structure and variety, combining reception cover with administrative and facilities support such as managing enquiries, bookings, post and shared office spaces. Applicants will be supported as part of a small, collaborative Corporate Services team, working alongside wider ICB colleagues in a welldefined role with a steady and manageable daily workflow.
This position also offers a strong foundation for future NHS progression, building experience in customer service, administration, organisational systems and health and safety within an inclusive, valuesdriven environment. It will particularly appeal to candidates who value teamwork, routine with variety, and working for an organisation committed to equality, professionalism and public service.
Person Specification
Qualifications Essential
NVQ Level 2 or equivalent. Demonstrable experience of working in an administrative environment and working with computerised data systems.
Skills and competences Essential
Ability to work on own initiative, prioritising own work to meet deadlines. Ability to effectively switch tasks as required in order to answer queries, both internally and externally. Good attention to detail, ability to work accurately, identifying errors quickly and easily. Ability to exercise independent judgement where appropriate, solving problems by analysing facts appropriately.
Experience Essential
Evidence of client facing experience. Experience of using computer hardware and Microsoft 365 packages. Experience of using telephone systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NHS West Yorkshire Integrated Care Board
Address Scorex House
Bradford
BD1 4AS
United Kingdom
Employer's website http://www.westyorkshire.icb.nhs.uk (Opens in a new tab)